Dispute Operation Expert

2 weeks ago

Singapore Hays Full time

**Your new role**
- Responsible for the interactive operation of chargeback information and funds between the card scheme and the acquirer, or between the acquirer and the merchant, manage the risk of chargeback, discover problems in a timely manner and follow up to solve them, ensuring safe dispute operation and customer-satisfied service experience;
- Responsible for designing dispute operation and service procedures for new business and promoting its implementation, to build a standardised dispute service system;
- Insight into the needs of internal and external customers, plan and design competitive chargeback value-added service products, support front-end business development and help customers succeed.

**What you'll need to succeed**
- More than 5 years of working experience in banking or payment industry, familiar with the rules of international card scheme (e.g. Visa and Mastercard) and merchant dispute management for acquiring business;
- Strong awareness of risk control and customer service, experience in project management and business process optimisation is preferred;
- A fast learner, able to adapt to rapidly developing and changing working environment, with great teamwork and communication skills;
- Strong execution and pressure resistance;
- Proficient in Chinese and English listening, speaking, reading and writing.

**What you need to do now**

Registration No: R1986473
EA License No: 07C3924
Company Registration No: 200609504D [LL1]

[LL1]

1246449

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