Card Dispute Operations Automation Expert

7 days ago


Singapore beBeeAutomation Full time

Job Overview

Automation Manager for Card Dispute Operations

This role oversees the operational aspects of dispute management processes, driving automation initiatives to enhance efficiency, accuracy, resolution, and compliance.

The ideal candidate will have a strong understanding of card dispute lifecycle, chargebacks, and fraud management, as well as experience with dispute management platforms and case tracking systems.

They will be able to analyze dispute data to identify trends, risks, and opportunities for automation and develop and track KPIs to measure the efficiency and effectiveness of dispute automation operations.

  • Develop and implement a strategy for continuous improvement in operational automation.
  • Strong Data analysis and reporting skills.
  • Process mapping and improvement methodologies (e.g., Lean, Six Sigma).

Automation & Technology Skills

  • Experience with declarative rules engines and business process automation platforms.
  • Ability to define, configure, and maintain business logic using a domain-specific language.
  • SQL knowledge to perform data analysis and create reports using BI tools.

Leadership & Soft Skills

  • Excellent communication and stakeholder management.
  • Proven problem-solving and decision-making abilities.
  • Ability to lead cross-functional teams and manage multiple priorities.


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