Card Disputes Process Enhancement Lead

6 days ago


Singapore beBeeAutomation Full time $90,000 - $120,000
Dispute Resolution Manager Job Summary:

The Spend OPS team is part of the Spend squad, whose mission is to make spending anywhere in the world reliable, convenient, and eventually free. As a Card Disputes Automation Manager, you will oversee the operational aspects of dispute management processes, focusing on driving automation initiatives to enhance efficiency, accuracy, resolution, and compliance.

Key Responsibilities:
  • Supervise end-to-end dispute resolution processes, ensuring timely and accurate processing.
  • Lead operational efforts to implement and optimize automation solutions for dispute handling, including chargeback processes.
  • Coordinate with product and external partners to enhance dispute workflows.
  • Monitor dispute queues, identify bottlenecks, and implement process improvements.
  • Ensure compliance with schemes regulations, industry standards, and security protocols.
  • Manage dispute escalation processes and stakeholder communication.
  • Provide training, support, and guidance to operational teams on automation tools and best practices.
  • Analyze dispute data to identify trends, risks, and opportunities for automation.
  • Develop and track KPIs to measure the efficiency and effectiveness of dispute automation operations.
Operational Skills Set Required:
  • Develop and implement a strategy for continuous improvement in operational automation.
  • Strong Data analysis and reporting skills.
  • Process mapping and improvement methodologies (e.g., Lean, Six Sigma).
  • Manage and develop a team responsible for operational automation.


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