System Analyst

**About Synechron**:
Synechron Singapore is a leading consulting and technology services firm specializing in the financial services sector. Our Singapore office focuses on delivering innovative digital transformation solutions to top-tier banks, insurers, and capital markets. We cultivate a diverse and inclusive environment where talent thrives, offering opportunities for professional growth and development. With access to cutting-edge technologies, our teams work collaboratively to create impactful solutions that enhance operational efficiency and customer experiences. Synechron Singapore is committed to excellence and actively engages in community initiatives, making a positive impact in the region.

Our 14,500+ associates work across the globe at more with 100+ clients and 58 offices.

**Position Title**:System Analyst (Cards Disputes)

**Software Requirements**:

- Familiarity with card payment networks and dispute management systems.
- Strong understanding of technical interface specifications and documentation.

**Overall Responsibilities**:

- Lead discussions with business and IT teams to gather requirements and prepare technical specifications.
- Prepare functional solution documents and present them to stakeholders for sign-off.
- Review detailed technical designs, code, test strategies, and results; manage defect triaging.
- Guide users in setting up card parameters for new business initiatives, including products and pricing.
- Support users in the end-to-end reconciliation process.
- Collaborate with testing teams to support system integration, user acceptance, regression, and performance testing.
- Provide post-implementation support and address any immediate issues.
- Identify, escalate, and manage risks related to projects and processes.

**Category-wise Technical Skills**:

- Strong capability in requirement analysis and functional solution documentation.
- Ability to translate business needs into technical specifications.

**Technical Proficiency**:

- In-depth knowledge of CICS, COBOL, COBOL batch processing, JCLs, Easytrieve, VSAM, and other mainframe utilities.
- Experience with Cardlink/VisionPlus systems is preferred.

**Testing & Quality Assurance**:

- Experience in user acceptance testing, regression testing, and performance testing.

**Collaboration Tools**:

- Familiarity with project management and documentation tools to facilitate communication and project tracking.

**Experience**:

- **Minimum of 8+ years of experience**in System Analysis, particularly in the Cards Functional Domain.
- Proven experience in card payment networks and dispute management processes.
- History of working in large development organizations within a globally distributed environment.

**Day-to-Day Activities**:

- Conduct requirement analysis and document functional specifications for new card dispute functionalities.
- Facilitate discussions with business and IT stakeholders to align on project objectives.
- Review and validate technical designs and testing strategies.
- Guide users through parameter setup and reconciliation processes.
- Collaborate with technical teams to support various testing phases and ensure all critical functions are covered.

**Qualifications**:

- Bachelor’s degree in Computer Science or a related discipline.
- Advanced certifications in relevant areas (e.g., Certified Business Analysis Professional - CBAP) are a plus.

**Soft Skills**:

- Excellent communication and interpersonal skills for effective collaboration with stakeholders.
- Strong analytical and problem-solving abilities.
- Ability to thrive in a high-pressure environment and manage multiple tasks simultaneously.
- Strong organizational skills and attention to detail.

**Position will be Onsite at customer location.**

At Synechron we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote/onsite/hybrid work arrangement. Additional information about this work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Synechron can provide.

At Synechron, we recognize that diversity is essential to our success. We are committed to fostering an inclusive environment where all employees feel valued and empowered to share their unique perspectives. We embrace differences in race, ethnicity, gender, sexual orientation, age, religion, disability, and cultural background, understanding that these attributes enrich our workplace and enhance our service to clients.

Our initiatives aim to promote equal access to opportunities and ensure that diverse voices are heard. By championing diversity and inclusion, we strengthen our ability to innovate and meet the challenges of the financial services industry.