Lead, Wrb Change Delivery

Job ID: 37889

Location: Singapore, SG

Area of interest: Retail Banking

Job type: Regular Employee

Work style: Office Working

Opening date: 29 Aug 2025

**Job Summary**
- Wealth and Retail Banking (WRB) aims to become the leading Cross-Border Affluent Bank and Wealth Manager, through strengthening our Affluent continuum, unlock network value via International Banking, accelerate Private Banking growth, and future proof our business with strong focus on risk, talent, underpinned by scalable digital platform and operational capabilities.
- WRB will invest in building client-centric digital wealth and retail journeys that expands our wealth solutions and upgrade advisory capabilities, tailor our international propositions, uplift our ability to drive client upgrades and move along the client continuum, enhance our frontline enablers to support our growth in relationship managers, and strengthen our support functions in line with our growth aspirations.

**Strategy**
- Partner with Change Enablement team in ensuring WRB’s strategic priorities are translated into clear, measurable change outcomes.
- Align milestones and benefits management with strategic portfolio roadmap.
- Provide insight and challenge to ensure change investments deliver maximum value and long-term impact.

**Business**
- Partner with Group Investment Management team to define, track, and realise benefits from change initiatives.
- Partner with Change Enablement team to embed a data-driven approach in traceability between milestones and benefits to demand-outcome-supply.
- Ensure business case assumptions remain valid throughout delivery and adjust where required.
- Act as a bridge between delivery teams and business stakeholders to ensure milestones are business-relevant and outcomes-focused.

**Key Responsibilities**

**Processes**
- Establish consistent frameworks for milestone tracking, benefits measurement, and dependency management across programmes.
- Drive adherence to change governance standards, ensuring all deliverables meet quality expectations.
- Partner with WRB portfolio team on key change control testing to validate effectiveness of control design and execution.
- Introduce process improvements and digital tools to increase efficiency and transparency in tracking progress.

**People & Talent**
- Drive awareness and uplift knowledge of change delivery team and business owners on governance standards and control requirements.
- Foster a culture of accountability and ownership for driving business outcomes, not just outputs.
- Demonstrate growth mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone are drivers and owners of client outcomes.
- Embody the role of a constructive challenger, leveraging data/facts in facilitating the right discussion.

**Risk Management**
- Identify risks to milestone delivery, impact to benefits, and control adherence, escalate timely as needed.
- Ensure issues identified through change control testing are remediated and lessons learnt are embedded.
- Maintain proactive oversight to prevent slippage, leakage of benefits, or non-compliance with regulatory expectations or internal change governance standards.

**Governance**
- Ensure relevant forums are reviewing milestones, benefits progress, and risk/control outcomes.
- Provide transparent reporting to senior executives on delivery status, benefits realisation, and governance adherence.
- Ensure accountability for delivery performance and uphold the bank’s change governance standards.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key stakeholders**
- WRB Digital Head
- WRB CFO
- WRB Digital Change Delivery and Enablement team
- WRB Cost Management team
- WRB Segment and Product Heads
- WRB Cluster Heads
- WRB Portfolio Team
- Group Investment Management team
- Relevant Functions in Risk, Compliance, Finance, Legal & HR
- Programme/Project Accountable Executives and Managers

**Other Responsibilities**
- Embed Here for good and Group’s brand and values in Wealth and Retail Banking. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

**Skills and Experience**
- Change Governance Standards
- Milestone Tracking
- Benefits Lifecycle Management
- Strong leadership and team management skills with the ability to motivate, mentor, and develop talent.
- Excellent communication skills, both written and verbal, with the ability t