Director, Wrb Productivity Transformation

2 weeks ago

Singapore Standard Chartered Full time

**Job Summary**
- Role- The purpose of this role is to support completion of bank’s commitment to deliver on its external commitments of $500M+ gross savings and CIR of 60% by 2024 through WRB Productivity Programme. From 2024 onwards, with the establishment of bank wide Fit-for-Growth (FFG) Programme, he/she will partner with relevant initiative leads in executing FFG initiatives within WRB to deliver $75M target by 2026. In addition, the role will lead, support, and/or develop best-in-class Productivity centre of excellence and culture in WRB.**Strategy**
- Support completion of delivery of $500M+ gross saves through 4 strategic pillars by 2024, and execute WRB FFG programme
- Drive Digital First Onboarding & Servicing across self-serve and staff-assisted journeys, through e2e eliminate, simplify, then digitise
- Continue strong partnership with technology and operations in driving simplification, improve scalability, and identify efficiency opportunities
- Partner with Management team/HR to drive organisational health interventions and opportunities in short and medium/longer term through relevant targets/organisational health metrics

**Business**
Design, Lead, and Implement Productivity CoE- Control Tower and Standards- Establish Productivity/WRB FFG control tower with a target to have Productivity/WRB FFG aspiration-setting and overall governance for delivery of this aspiration.
- Performance management monitoring and cadence with ‘single source of truth’ system for Productivity/WRB FFG initiative definition and tracking.
- Review and help define Productivity/WRB FFG aspiration by workstream/ business area.
- Work with business and functional leaders to develop, define and track consistent Productivity/WRB FFG metrics, and make sure these are aligned with internal and external benchmarks.
- Define and maintain a consistent set of methodologies for initiative impact valuation and tracking.

**Key Responsibilities**

**High impact opportunities**
- Oversee execution and ensure impact delivery.

**Productivity/WRB FFG in Performance Management**
- Be Productivity/WRB FFG champion for CP process by working with Finance and Business / Functional leaders to define a consistent set of methodologies to embed Productivity/WRB FFG into planning and performance management.
- Provide input into Corporate Plan and MBR processes to ensure that WRB Productivity/WRB FFG /FFG aspirations are fully reflected and acted upon.

**Culture and Communications**
- Create and run a Productivity/WRB FFG narrative that goes above and beyond “cost-cutting”.
- Work with HR and Communications for execution of communication and change.
- Define and champion cultural behaviours to promote Productivity/WRB FFG.
- Provide input into performance ratings across the network for people delivering this initiative.

**Processes**
- Improve Productivity/WRB FFG and efficiency by driving standardisation agenda.
- Collaborate with relevant transformation teams across the banks in co-creating Productivity/WRB FFG transformation ideas and initiatives including redesigning of digital first client journeys.
- Radical rethink of our current business / operating models to identify Productivity/WRB FFG opportunities.

**People & Talent**
- Lead through example and build the appropriate culture and values.
- Set appropriate tone and expectations within the team and work in collaboration with risk and control partners.
- Build talent bench-strength and allow current team to have cross-functional exposures.
- Partner with HR and Corporate Affairs to drive a communication strategy that embeds the culture.
- Embed Productivity/WRB FFG as part of our DNA for sustainable and continuous improvement.

**Risk Management**
- Identify and work with relevant stakeholders in mitigating delivery risk to the Productivity/WRB FFG Programme, timely escalation if delivery risks persists
- Assess and address operational risk impact as a result of Productivity/WRB FFG transformation with relevant process and risk owners

**Skills and Experience**

**Governance**
- Establish cadence to deliver agenda with set up of steering committees and programme meetings.
- Agree on targets where applicable.
- Working with Finance, to agree on Productivity/WRB FFG definitions and ensuring the initiatives meet those approved definitions.
- Set up tracking mechanism across workstreams, track progress and highlight issues & risks.
- Provide active feedback to various workstreams and act as an un-blocker to ensure we are always on track to deliver the committed efficiencies.
- Drive the use of existing infrastructure / build new infrastructure to improve end to end processes around Productivity/WRB FFG reporting and insight.
- Ensure the business case is clearly understood and track execution to ensure 100% delivery of expected benefits.
- Performance management monitoring and cadence with ‘single source of truth’ system for Productivity/WRB FFG initiative definition and track

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