Lead, Wrb Operations Transformation

Job ID: 29913

Location: Singapore, SG

Area of interest: Operations

Job type: Regular Employee

Work style: Hybrid Working

Opening date: 4 Jun 2025

**JOB SUMMARY**
- The incumbent will be part of Client Enablement team in Wealth and Retail Bank (“WRB”) Operations. This incumbent will lead transformation of the WRB operations to delivery scalability, operational efficiency and client experience globally with laser sharp focus on key focus markets. This will include working with Operations MT, Initiative leads, WRB country operations MT and journey responsible to work on the overall execution of WRB TC, IC and FFG book of work that defines the Ops transformation roadmap.
The other element of the role is project management oversight and participate actively in the delivery of Operations Transformation roadmap.**RESPONSIBILITIES**
- Key responsibilities include:
Responsible for identification, design, and execution of initiatives that will elevate client service delivery within the bank
Tracking the portfolio of initiatives that will deliver on the vision with clear performance accountability; incumbent will be responsible for measuring milestones and progress updates
Maintains project management standards, best practices, and processes to ensure projects are executed efficiently. Has the ability to analyse and execute optimum utilization to help achieve strategic objectives.
Track project metrics, progress, and tasks of the Project/ Programme, including financial management, project planning, overall project governance and various management reporting.**Strategy**
Manage and track execution progress of approved initiatives to drive the Transformation agenda.
Leverage and actively use data and analytics to play a major role in transforming the client’s experience
Ensures that programmes and portfolios are aligned with operational and strategic objectives.**Business**
- Maintain strong stakeholder engagement with Business, TTO, Risk & Compliance and Group Internal Audit to ensure alignment across stakeholder groups to support the Transformation agenda.
Understands risks, business imperatives and business context when facilitating decision making impacted by the process re-design, create solution options and make recommendations.
Ensure appropriate and insightful data and analytics that can drive business decisions.**Processes**
Understanding of the WRB process universe to appreciate horizontal delivery synergies
Continuously improve productivity and efficiency of operations and drive standardisation agenda for WRB Operations, maintaining rigorous cost and investment discipline across the business.
Prepare reports, presentations, papers and review material to support discussions and decision making at various forums
Supports continuous improvement and operational efficiency of processes to optimise operating model and employee experience.**People & Talent**
- Demonstrate and act as a role model of the Group’s values and culture in the region
Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement
Set effective metrics and standards, transparently communicating them relevant stakeholders**Risk Management**
Independently identify key issues and initiate efforts to assess and drive resolution, working in collaboration with WRB Operations teams.
Works with Program/ Project managers to manage & track risks, issues, impediments throughout the project life cycle and to follow up through its resolution.
Risk control and governance: ensuring oversight and driving improvement in the control & resilience agenda.**Governance**
Attend key governance meetings in line with the governance framework and monitor projects over their lifecycle.
Support financial and governance reporting that accompanies the Group’s governance and risk management processes.**Regulatory & Business Conduct**
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.**Key Stakeholders**
Client Journey COOs across WRB & WRB COO Cluster / Country and their Teams
Wider TTO MT
Functional Partners including Operations, T&I, Risk, Compliance, HR, Finance, Legal, Audit, etc.- 10+ years' of experience in the financial services space with strong transformation and Programme Management background
- Strong change management experience and proven ability to develop and execute transformation roadmaps
- A Bachelor’s degree of equivalent
- Training: PMP or Programme Management or Agile

**Role Specific Technical Competencies**
- Manage Cond