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Customer Service Executive

3 weeks ago

Singapore SEVEN SEAS MARITIME SERVICES (SINGAPORE) PTE. LTD. Full time

The Customer Service Executive is responsible and accountable for (but not limited to) the following:

- Support the Commerical team with day-to-day administrative duties to ensure a smooth and efficient operation
- Download customer inquiries and orders from various internet-based customer portals & e-platforms (i.e. Ship-Serv, Sis Commerce, BaseNet, MarineLink, B2B, etc)
- Assist the Commerical team with the preparation of quotations using relevant systems as and when needed
- Accurately update relevant information and line items in the company ERP system.
- Maintain and develop existing customers to optimize quality of service, business growth, and customer satisfaction
- Responsible for handling Requests for Quotations (RFQs) within the time allocated including receiving, creating, and distributing the quote to the client
- Responsible for handling technical and provision queries whilst liaising with internal procurement to ensure products are competitive and the quality required for the client.
- Coordinate the planning and distribution of pick lists as per loading requirements to ensure timely deliveries and release of goods
- Perform any other duties as requested by the Commerical Manager.