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Banquet Operations Executive

2 weeks ago

Singapore SERANGOON GARDENS COUNTRY CLUB Full time

**Key Responsibilities**:The Banquet Operations Executive assists the Manager in planning, organizing, and directing the banquet operations effectively, while maintaining the Club’s quality and standards, and ensuring customer satisfaction.

1. **Operational Management**:

- Manage the setup of banquet rooms in accordance with client orders.
- Oversee and ensure the smooth and efficient operation of the banquet.
- Liaise with the kitchen during the banquet function.
- Maintain cleanliness and orderliness of buffet counters and other setups.
- Present menus and make recommendations to increase sales.
- Receive, write, and place food and beverage orders.
- Ensure prompt and accurate service of food and beverage.
- Provide orientation and brief the part-time staff.
- Assist other F&B outlets whenever required.
- Establish good guest relations and handle guest complaints.

2. **Administration**:

- Check communication books for daily events.
- Conduct pre-service staff briefings.
- Update signboards and report lost and found items.
- Submit guest/staff incident reports and update logbooks.
- Submit part-timers' daily claims and forecasts, staff weekly schedules, breakage reports, and operation equipment inventory.
- Ensure punctuality, correct uniform, and professional service from all employees.
- Supervise banquet personnel to maintain service standards.
- Adhere to the department's operational budget and control costs.
- Adhere to Club's Employment Rules and Regulations of part-time staff, as well as policies relating to Fire, Hygiene, Health, and Safety.

**Job Requirement**:

- 2 years of relevant experience
- Self-driven and able to work independently
- Good communication and customer service skills