Customer Care Executive

2 weeks ago

Singapore Zenyum Full time

**About Zenyum**

Zenyum is one of Asia’s largest consumer brands in the making.
**We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual.
We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce platforms and in physical stores.

We are backed by some of the world’s best VCs, including Sequoia and LCatterton. We are a bunch of ambitious folks and we want to
**create a place that you will want to show up for every single morning**, and create products that make you smile more.

**Join us in our mission to spread smiles across Asia**

We are a team of experienced internet entrepreneurs and local orthodontists.

We have raised significant funding from investors, including Sequoia Capital, with years of experience building and exiting multi-million dollar companies in the healthcare and tech space.

We believe in rigorous processes and high accountability towards ourselves to deliver the highest quality standard for our patients. Our goal is to become one of Asia's leading Smile Cosmetics brand.

We are looking for a Customer Care Executive to ensure our customers are well taken care of throughout their Zenyum clear aligners journey. This executive will resolve issues, answer enquiries, and providing information to cater to our customer needs.

We need someone who is organized, caring, but also works hard and loves to learn many aspects of running a startup through. Zenyum is a fast and challenging environment and you will be expected to go above and beyond to make sure the Taiwanese office runs even faster.

**You are a fit for this role, if you**:

- Fluency in written and spoken Thai and English (professional capacity)
- Have previously worked in Customer Service, especially After Sales, in a professional capacity (1-2 years); experience in the medical/dental industry is a plus
- Think creatively about engaging customers in delightful and new ways
- Are a natural-born-communicator and genuinely enjoy interacting with people on a daily basis, convincing them of Zenyum’ s innovative approach
- Work with our clinical partners to address their concerns with the after sales process.
- Understand that personal growth is a result of self-awareness and coachability bring both to the table
- Are able to plan, execute and organize tasks effectively
- Have attention to detail and processes

**Your benefits upon joining include**:

- Join the Team of one of the most ambitious and fastest-growing startups in Southeast Asia
- Learning about all aspects of communication, building the foundation for fame and fortune
- Execute your vision for Zenyum’ s best customer experience strategy across South-East-Asia
- Work with top-talent, ready to take on one of the fastest growing and most innovative sectors in healthcare
- Be rewarded with highly attractive salary & growth prospects (competitive salary and commission, fast promotion track based on performance)

About Zenyum

Zenyum is the newest innovation in dental care. We believe everyone deserves an affordable, confident smile.

We provide 3D-printed Invisible Braces, produced under the highest quality standards, to the rising Asian middle class. Zenyum matches professional dentists with cutting-edge technology and offers our patients orthodontic treatment at an unbeatable cost.

We are a team of experienced Internet entrepreneurs and doctors, and are backed by some of the world’s best venture capital, including Sequoia Capital. We believe in rigorous processes and high accountability towards ourselves to deliver the highest quality standard for our patients. As of today, we are live in seven Asian markets.

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