Senior E-commerce Executive

4 days ago

Singapore B2K PET PRODUCTS PTE. LTD. Full time

**Job Summary**:
We are looking for an experienced **Senior**E-Commerce Executive**to drive sales and manage online operations within the **pet trade industry**across platforms like **Shopee**, **TikTok**, **Shopify, Redmart, Lazada and NTUC**. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.

**Key Responsibilities**:
**Marketplace Management**:

- Implement sales strategies to optimize product listings and drive revenue on **Shopee**, **TikTok**, **Shopify, Redmart, Lazada and NTUC**.
- Monitor performance metrics and run promotions to enhance visibility and sales.
- Identify growth opportunities through platform partnerships and strategic initiatives.

**Customer Experience & Fulfillment**:

- Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
- Support the development and execution of customer retention programs.

**Support Digital Marketing Campaigns**:

- Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.

**Website & Marketing**:

- Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
- Support the execution of digital marketing campaigns and track performance to optimize results.

**Social Media & Content**:

- Coordinate social media content and campaigns to boost brand visibility and traffic.
- Analyze and report on social media engagement and content effectiveness.

**Data Analysis & Reporting**:

- Analyze sales data and performance metrics to provide insights and support strategy improvements.
- Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.

**Livestreaming & Content Engagement**:

- Assist in planning and participating in livestreaming sessions to promote products and engage customers.
- Track livestream performance and work with the team to optimize future sessions.

**Competitor & Market Research**:

- Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
- Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.

**Cross-Functional Collaboration**:

- Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
- Contribute to the continuous improvement of e-commerce operations and infrastructure.

**Qualifications**:

- **Education**:Bachelor’s degree in Marketing, E-Commerce, Business, or related field.
- **Experience**:2-3 years in e-commerce, digital marketing, or online retail.
- **Skills & Competencies**:

- **-**Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada, Shopify).
- Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
- Strong communication, organization, and problem-solving skills.
- Strong attention to detail with the ability to multitask and prioritize.
- Ability to collaborate with various teams and manage cross-functional tasks.
- Strong written and verbal communication skills.
- Ability to adapt to fast-paced environments and handle tight deadlines.

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