Technical Support Specialist

2 weeks ago

Singapore CAREERS COMPASS CONSULTANTS PTE. LTD. Full time

Ensure the high level of customer service in a collaborative environment with a keen focus on helping people resolve issues and problem as the first point of contact at the IT Services (i.e. Helpdesk).
- Troubleshoot or escalate issues and requests in a timely manner while communication clearly and proactively throughout the customer’s experience until resolved.
- Install, modify and update drivers, operating system and computer software.
- Ensure proper recording, documentation and closure of incident tickets and service requests while gaining the knowledge and experience on IT Services procedures, products and services.
- Management of tickets, end-to-end, using cloud based IT Service Management Software.
- Maintain an inventory list of computer systems, software, and peripherals using Asset Management tool and Excel.
- Provide technical leadership and mentoring for a team of 2-3 people within a technical support environment.
- Observe and comply with Constellar’s policies and procedures in compliance with organization aims and objectives.
- Support Events for IT related request such as provision of IT devices, printing, network and WIFI.

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