Customer Experience Executive

An established regional leader in medical and scientific solutions is seeking a highly capable Executive Assistant to provide direct support to the CEO. With operations in over 7 countries across Southeast Asia and a strong focus on innovation and client-centric service, this fast-growing company offers a dynamic and rewarding environment.About the Role ...

**Responsibilities**: - _Service Excellence:_ - Plans, develops and executes Service Excellence strategies and programmes - Analyses customer service related data to draw insights for designing of effective service excellence policies and programmes - Support/implement targeted marketing campaigns to increase customer loyalty, retention and satisfaction -...

Foster and maintain positive customer relationships. - Oversee utility bill payments and coordinate office services efficiently. - Coordinate office maintenance services and monitor office assets/equipment. - Procure and manage office supplies, including stationery and refreshments. **Job Requirements**: - Strong attention to detail. - Quick learner for...

Resolves clients’ problems by identifying the problem, explaining procedures, and escalating to Relationship Manager when required. - Prepare documents such as New Contracts, Renewal Notices, Renewal Contracts - Verifies integrity of data by comparing it to source documents. - Reviews data for errors, missing pages, or missing information - Verifies...

**Duties and Responsibilities** - Assume the role as the primary point of contact between the executives and internal/external clients - Maintain a daily electronic journal, arrange meetings and appointments and provide reminders as needed; maintain a master corporate calendar of all conferences, all-hands events, holidays, and vacations - Handle requests,...

Facilitate student enrolment; - Be well-versed in the knowledge and understanding of the academy's service and product feature releases; - Communicate customer's feedback to internal/external stakeholders to champion new processes to better serve our customers; - Maintain a positive, empathetic, and professional attitude towards customers at all times; -...

Facilitate student enrolment; - Be well-versed in the knowledge and understanding of the academy's service and product feature releases; - Communicate customer's feedback to internal/external stakeholders to champion new processes to better serve our customers; - Maintain a positive, empathetic, and professional attitude towards customers at all times; -...

**Job Scope/Responsibilities** **Responsibilities**: - Support logistics preparation and co-ordination for school-based projects, retail classes and other marketing events when necessary - Procurement of hardware needed for smooth running of various proposed educational programs - Source and select freelance trainers to add to our trainer database -...

. Handling of customer LCL / FCL bookings and handle nomination accounts - Coordinate and arrange Import / Export shipment delivery - Closing / Finalizing of job files - Handle customers’ enquiries - Liase with customers’ and internal department to execute customers’ instruction Requirement - Minimum GCE ‘O’ Level - Good interpersonal and able to...

**ABOUT LGC BIOSEARCH TECHNOLOGIES**: **Order Processing** - Adhere to proper pricing policies and ensure selling price are correctly maintained in ERP. - Support line manager in maintenance of correct pricing file in ERP - Support commercial and service team in direct customers/distributor quotations and order fulfilment. - Sales order processing &...