Customer Success and Operations Executive

23 hours ago


Bukit Merah, Singapore Ripple Group Holdings Pte Ltd Full time

**Job Scope/Responsibilities**

**Responsibilities**:

- Support logistics preparation and co-ordination for school-based projects, retail classes and other marketing events when necessary
- Procurement of hardware needed for smooth running of various proposed educational programs
- Source and select freelance trainers to add to our trainer database
- Coordinate with colleagues and clients for the deployment of trainers
- Oversee the customer service process and focus on customer satisfaction
- Create policies and procedures to plan training and standardization of service delivery.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possess excellent product knowledge to enhance customer support.
- Assist in other adhoc projects

**Requirements**:

- Min. Diploma holder with at least 2 years of relevant work experience.
- Previous experiences in education sector and programme management will be advantageous.
- Adaptable and flexible.
- Possess good level of communication and interpersonal skills.
- Strong organisational skills.
- Meticulous, eye for detail.
- Keen on process improvement and efficiency.
- Possess a service mindset.
- Independent worker and a team player. Able to work collaboratively with others.

**Job Types**: Full-time, Permanent

**Salary**: $2,500.00 - $3,500.00 per month

**Benefits**:

- Professional development

Schedule:

- Day shift
- Monday to Friday



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