Client Relationship Manager

The Client Relationship Manager will be responsible for driving business success in the Asia Pacific region for our Regulatory Intelligence, Compliance Learning, Practical Law Compliance and TRSS propositions. He/She will focus on client retention through close relationship management, training and client usage analysis as well as on the generation of new sales by identifying potential up-sell opportunities on existing or new accounts, cold calling prospective customers, conducting face to face meetings, providing product and service demonstrations, negotiating and closing contracts.

**About the Role**
- Develop and execute sales and retention plan to achieve quarterly and annual retention and sales targets
- Manage sales pipelines to ensure an adequate number of leads are identified for short
- and long-term sales objectives
- Build an excellent working relationship with wider Retention & Sales, Operations, Order Management, Finance, Marketing and Proposition teams to fully understand products and value proposition and drive whole team approach to customer satisfaction
- Create strong, trusted relationships with both internal and external Thomson Reuters clients within Asia & Emerging Markets (AEM) region via continuous onboarding, trainings or related engagements with a customer-obsessed attitude
- Host regional and segment specific webinar series for end-users to ensure customers are provided with additional education to fully optimize usage of our Risk & Compliance Products
- Demonstrate good management & control over existing customer base, their usage patterns, challenges, cancellation threats etc by utilizing existing operating procedures to develop effective tracking and reporting on client retentions and customer satisfaction

**About You**
- Excellent interpersonal skill with ability to build authentic and long-term business relationships and deal effectively with relational challenges as they come up
- Experience in Risk and SaaS offerings, particularly in Compliance Learning and Regulatory Trackers
- Experience managing accounts and negotiations with global clients and C-Suite personas
- Experience analyzing data, trends and client information to identify product or service growth opportunities
- Proficient in Salesforce (SFDC) & Microsoft Office (Outlook, Excel, Word and PowerPoint)

**What’s in it For You?**

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Hybrid Work Model**: Currently the majority of our employees are working within a hybrid environment consisting of in-office and remote work, and following local COVID-19 bylaws and guidelines.
- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
- ** Wellbeing**: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
- ** Social Impact**: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
- ** Purpose Driven Work**: We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound