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Order Fulfilment Intern

2 weeks ago

Singapore Razer USA Ltd. Full time

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities:
As an Order Fulfillment Intern, he/she gets to hands-on experience in various aspects of order processing, inventory management, and customer service.
- Monitor the order tracking process and ensure order are processed in accordance with fulfillment SOP
- Perform replenishment shipment to regional warehouse(s) in accordance to inventory replenishment strategy
- Perform sales & marketing / support & replacement shipments to partners or end consumers
- Review and perform order rectification prior to shipment status
- Respond to issues ticketing systems pertaining to order related queries
- Responsible for SAP inventory reconciliation against warehouse(s)
- Manage return merchandise in warehouse(s)
- Establish, monitor and manage service providers to ensure resource optimization in various aspects
- Co-ordinate with relevant parties on excess and obsolescence inventory dispositions to minimize company’s risk
- Maintain and manage data for periodic metric reporting to the Management team

Learning objectives:

- Learn to prioritize and process customer orders accurately and efficiently while adhering to designated timelines and service level agreements.
- Acquire skills in inventory control, maintaining accurate inventory records to prevent over allocations to shipments.
- Familiarize oneself with picking and packing procedures, including proper packaging techniques and labeling requirements to ensure safe and secure delivery of orders.
- Understand the logistics involved in order shipment, including selecting appropriate shipping methods, preparing shipping documents, and coordinating with logistics partners.
- Identify and resolve common order fulfillment challenges, such as inventory discrepancies, shipping delays, or order errors

Pre-Requisites:

- Able to commit for a minimum of 6 months for optimal learning exposure
- Fresh Grad or Undergrad majoring in supply chain is preferred
- Proficient in Excel
- Fast learner
- Proactive and independent worker

Are you game?