Repair Station Manager

**Work Location**: This position will be full-time onsite in Singapore with some travel to other facilities.

At BAE Systems, our employees work on the world’s most advanced electronics - from saving emissions in the City of Lights to powering the Mars Rover. You’ll be among the brightest minds, working on the commercial aerospace industry’s most difficult problems. Drawing strength from our differences, we’re innovating for the future. And you can, too. Our flexible work environment provides you a chance to change the world without giving up your personal life. We put our customers first - exemplified by our missions: “We Protect Those Who Protect Us®” and “We Innovate For Those Who Move The World TM.” Sound like a team you want to be a part of? Come build your career with BAE Systems.

**Responsibilities**:

- Manage Service Center Operations in conjunction with our Service Center Partners to ensure performance metrics are met, staffing levels are appropriate, inventory levels are maintained, and products are repaired and shipped in a timely manner.
- Support and guide the administration team with responding to customer technical queries.
- Provide technical support to troubleshoot, test and repair aircraft electronics.
- Receive and evaluate customer requests, inquiries and complaints to develop new strategies to maintain and improve on the quality of service delivery
- Develop strategies to increase profit and minimize cost incurred on service delivery while maintaining a high level of client satisfaction
- Analyze and provide monthly reports to senior management including financial and shop performance, and customer satisfaction.
- Coordinate annual financial audit, tax preparations, and filings to meet Singapore government requirements.

**Knowledge/Skills Requirements**:

- Excellent oral and written communication skills
- Strong presentation, data analysis, and organizational skills.
- Be strategic and proactive. Think and plan ahead to give your team the tools they need to be successful.
- Have a strong technical aptitude, and a great interest to acquire in
- depth knowledge about every role and process in your Service Center.
- Possess a rare combination of mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset.
- Be an advocate for your team and your customers.
- Ensure a safe working environment for both employees and customers, taking responsibility for EHS and safety training within the Service Center.

**Required Education, Experience, & Skills**
- Bachelor’s Degree in engineering, business, or related field
- Minimum of 5 years experience working in customer service or sales
- Minimum of 10 years experience working with commercial aerospace electronic products or a related industry

**Preferred Education, Experience, & Skills**
- Master in engineering, business, or related field
- Minimum of 10 years experience working in customer service or sales
- Minimum of 15 years experience working with commercial aerospace electronic products

**Pay Information**
Full-Time Salary Range: $109600 - $186300

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

**About BAE Systems Electronic Systems**
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems’ game-changing defense and commercial electronics. Exploiting ever