Senior Vhf Manager

Overview:
**Wouldn’t it be great to combine network deployment skills, People Management and an international dimension to contribute to a more sustainable aviation?**

For the last 4 decades, SITA is operating a global network of 2,500 stations worldwide, across 172 countries providing services to 250 airlines and connecting 18,000 aircraft.

We are looking for you, a people manager with Mobile network deployment experience, to look after our network in the Middle East and Asia Pacific regions and lead our team of experts on this territory.

Reporting to the VP of Customer Service & Operations, the Senior Manager Radio Infrastructure Manager is overall responsible for the following key activities:

- Networks Deployment
- Networks Operations
- Networks Capacity Management
- Network availability & Performance trending

You will interact with the various functions within SITA FOR AIRCRAFT such as Engineering & Technology, Product, and other colleagues across the company, located in 20+ countries (Canada, United-States, France, Switzerland, Germany, Singapore, United Arab Emirates, Spain...)

At SITA, we are meeting the new needs of travel...today Evolving in a unique high performing culture, combining, telecommunication and Air Transport, where people do great things together. Our VHF network, which you will manage, will be a key pillar in SITA’s contribution to a greener, more sustainable aviation through the enablement of flight and air traffic optimization.

Are you ready to join us?

**Wait. You might wonder: “What do we do at SITA FOR AIRCRAFT?”**

We make flight operations, air traffic management and aircraft maintenance more sustainable and efficient.

**How?**
***Enabling collaboration between people and organizations in the air transport industry through:

- Communication - connecting aircraft and people around the world
- Data & Platform - Turning aircraft data into valuable insight for the entire industry
- Applications - Empowering the industry with user-friendly tools that make flight operations more sustainable and efficient

Qualifications:
**Your mission**
- Manage a multi-cultural team of about 10+ VHF and Infrastructure experts spread across two key regions: Americas and Europe. Your responsibilities as People Manager include:

- Setting Goals (timely and on-quality)
- Focusing on People Development
- Implementing regular check-ins
- Providing and receiving feedback
- Ensuring SITA Office presence
- Managing hiring when needed.
- Deploy stations ensuring site survey, selection of location, ordering of equipment.
- Manage the equipment lifecycle: stations monitoring, spares management, repair management.
- Ensure supply chain management for deployment and maintenance of the infrastructure: Logistics, Contracts (Airport/Premises, Vendors, Manufacturers, etc)
- Ensure a consistent level of service to achieve adherence to client Service Level Agreements.
- Establish and oversee operational practices for monitoring and supporting the environment, along with performance metrics and service levels that meet the business needs
- Lead the management of incidents through resolution.
- Navigate demanding internal and external clients and push toward project milestones.
- Develop accurate and timely communication with the other key stakeholders in the Customer Service & Operations, Engineering and Technology, Product organizations and the SFA Leadership Team when required.
- Develop process improvement for reporting, operational procedures, and tools assessment, responsible for SLAs development and reporting on VHF metrics.

**Do you recognize yourself ?**
- **Drive & Problem Solver** : You’re ambitious, You work hard because you love it, you own things and get them done
- **Analytical Mind** : you challenge your assumptions, able to quickly identify and formulate problems, and support your analysis with data
- **Growth over Ego** : You are eager to learn, and receive hard feedback to grow. You let others speak and seek to understand their viewpoints.
- **Team Player** : you love to work as a team, share and win together. ( Victory and Failure are “We” words )
- **Effective Communicator**: at all levels - technical resources, providers, customers, senior management.
- **Calm & Structured** : while working in a dynamic environment
- **Keen to improve status quo** - able to detect trends for improvement and drive change

**Your experience**
- Strong People Manager experience
- 5+ years’ experience in telecommunications in large scale
- Strong experience in network deployment, experience in cellular network deployments is a plus
- Experience in Air Transport is a plus
- Knowledge of network protocols and hardware, RF/VHF communications & technologies is an asset
- Formal project management training/certification/experience desired
- Experience in implementing service delivery metrics and reporting
- Fluent in English

**It might not be for you**
- We are inspired by a culture of performan