Regional Service Manager
2 weeks ago
**Regional Service Manager**:
- Functional area: Service
- Country: Singapore
- City: Singapore
- Company name: Nano-Purification Solutions Asia Pacific
- Date of posting: Feb 6, 2025
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
**Join us on our journey for a better tomorrow.**
**_ Job Description:_**
- Responsible for managing day-to-day operations of the service team. Lead, motivate and manage a team of service engineer/technician to ensure performance standard are met
- Provide coaching and training to team members, fostering professional growth and development
- Responsible for the service operation such as equipment start-up/commissioning, repair & maintenance of equipment locally and overseas
- Manage service schedules, staffing and resources efficiently
- Maintain strong relationships with key clients, ensuring their needs are met and exceeded
- Provides training to end user
- Monitor the field equipment’s yearly spares requirement & follow up with clients on spares replacement & maintenance recommendation
- Manage service contracts, ensuring timely renewals and maximizing customer retention
- Assist in the achievement of aftermarket sales budget set by the management annually
- Manage products warranty administration
- Communicate with clients, factories and dealers relating to technical and service issues
- Require overseas travelling to support overseas clients relating to technical and service issues.
**_Job Requirements: _**
- Diploma/Degree in Mechanical, Electrical or a related field
- Minimum 5 years of experience in a technical and service management role, preferably in related industry
- Excellent verbal, written, presentation and computer skills (Word, Excel and PowerPoint)
- Strong problem solving, organizational and communication skills
- Ability to work independently, work under pressure and manage multiple priorities
**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
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