Livestream Experience Operations Analyst

1 week ago

Singapore TikTok Full time

Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team
The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides healthy and objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.

Roles & Responsibilities
- Identify issues and blockers of users/creators/agencies using livestreams on TikTok, through user Research or data analysis.
- Define user/creator/agencies experience related projects by benchmarking the industry initiatives and tools to facilitate their experience on the platform.
- Collect, analyze, and interpret customer service data to identify trends and opportunities to improve customer experience.
- Develop and communicate key initiatives to internal and stakeholders across global sites and increase synergy.
- Set up systematic methods to work with XFNs to improve experiences by fixing major product or operational issues.

**Qualifications**:

- Bachelor's degree or above in sociology, psychology, economics, statistics, economic management, mathematics, journalism, or related fields is preferred, with over 2 years of relevant work experience in the service industry.
- Excellent analysis, execution, and communication skills are essential to this role. You should be able to present complex data clearly and concisely to stakeholders at all levels of the organization.
- A high level of knowledge and curiosity in your professional field is required, along with strong logical thinking and summarization abilities.
- Experience in User Research methods and common Data Analysis tools (e.g., SQL, Tableau) is essential. You should have in-depth research and experience in some Data Analysis methods, be able to cope with complex business challenges, and have a proven track record of creating reports and visualizations that communicate insights and recommendations to stakeholders.
- Knowledge of customer experience principles and user research methodologies, as is project management experience, is a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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