Officer - Service Support

2 weeks ago

Bukit Merah, Singapore Touch Community Services Full time

**Full-time**

**Business Development**

**Centre Management**

**Community Partnership**

**Principal Responsibilities and Duties**:

- Frontline Customer Service: Provide support via telephone and attend to walk-in clients.
- Inventory and Equipment Management: Monitor inventory levels and ensure proper maintenance of office equipment.
- Facility Maintenance: Oversee the upkeep and maintenance of the Centre to ensure a safe and welcoming environment.
- Financial Administration: Prepare and process payment vouchers for centre-related expenses.
- Administrative Support: Handle other administrative tasks as required to support the Centre's daily operations.

**Administrative Support for Home Care Services***:

- Referral Processing: Manage incoming referrals from the Agency for Integrated Care (AIC), hospitals, and the general public. Assess and direct referrals to appropriate centres or case officers for needs screening, ensuring timely processing.
- System Updates: Maintain and update referral statuses in both the AIC and in-house systems. Facilitate the discharge process for clients as directed by service owners, ensuring closure of cases where all services have concluded.
- Appointment Scheduling: Coordinate home visit appointments between locum doctors and clients.
- Other Duties: Perform other tasks as assigned to support the efficient operation of home care services.

**Fees Collection**:

- Monitor Outstanding Payments: Track overdue payments and recommend appropriate payment methods or actions to ensure timely
collection.
- Collaborate with Social Workers: Partner with social workers to conduct
financial assessments for fee waivers when necessary.

**Core Competencies and Attributes**:

- Patient and sensitive to the needs of the elderly.
- Assertive skill.
- Good interpersonal, communication, and conflict resolution skills.
- Good planning and coordination skills.
- Good team-player.
- Resourceful and problem-solver
- Ability to see process gaps and put in place processes.
- Effective conversation in Mandarin and dialects

**Join us today**:

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