Customer Service Officer

2 weeks ago


Bukit Merah, Singapore Ademco (Far East) Pte Ltd Full time

**Highlights**:

- **Health insurance**:

- **Dental reimbursement**:

- **AWS + Performance Bonus**:

- **Friendly environment**:

- **Multiple buses to town**:

- **Havelock MRT Station (TE16) just outside our office**

**Job Summary**:
The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.
- Effectively handle and manage customers’ feedback and complaints
- Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
- Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfillment
- Work closely with team members to ensure accurate and timely delivery of services
- Participate actively in the customer retention program and strategy
- Tracks and assist in collection of outstanding payments in relation to the income generated from your department
- Ad-hoc duties such as billing and filing
- Perform other duties or projects assigned

**Requirements**:

- Minimum Diploma level and above with 3-4 years of experience in service-related industry
- Meticulous, organised and an effective team player
- Ability to converse fluently and professionally with Chinese speaking clients
- Urgent hiring
- Immediate commencement

**Other information**:
Working Days and Hours: Monday - Friday; 8.30am - 6pm

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Performance bonus

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person



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