Customer Service Officer

3 days ago

Bukit Merah, Singapore GOGOVAN SINGAPORE PTE LTD Full time

**What you will be deliver**

Provide quality customer services to prospective and existing clients in a professional manner
Answer and handle customer’s enquiries, feedback and complaints with high service standards to retain existing customers timely and tactfully
Work with a team of customer servicing staff in providing full support to clients’ enquiries
Assist in any ad hoc tasks assigned by supervisor and Customer Service Manager

**Who you are**

Equipped with 2 years of customer-facing experience/ Call center experience
Mature with a positive attitude, resilient, self-motivated and strong desire to deliver exceptional results with great attention to accuracy and detail
Customer service-oriented, a good team player with good communication skills and a strong sense of responsibility
Prior experience in Logistics would be a bonus
Proficient in Google Docs, Sheets, and other online documentation platforms
Good command of spoken and written English and Chinese will be a bonus

**What We Offer**

Food & drinks
A multi-cultural team
A company provides casual and flexible working environment
A company promotes learning, continuous improvement, and personal growth

GOGOX is the first on-demand logistics and transportation platform in Asia. As a pioneer among tech and logistics startups, we transform the logistics industry, by making use of the trending sharing economy concept and embracing the beauty of simplicity and efficiency.

**Job Types**: Full-time, Permanent

**Salary**: $2,200.00 - $2,400.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Parental leave

Schedule:

- Day shift
- Holidays
- Night shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Performance bonus

**Experience**:

- Customer service: 1 year (required)

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