Client Relationship Manager, Global Benefits

7 days ago

Singapore Mercer Full time

**Welcome to Brighter**

Ready to be part of a company that is not only leading the market, but transforming in the most exciting way? In Singapore, we are a team of experts who believe in building brighter futures for our clients and community by redefining the world of work, reshaping retirement, and investment outcomes, and unlocking real health and wellbeing.

At Mercer, we walk the talk:

- Voted #1 HR Consulting Company globally.
- Recognized as Asset Consultant of the Year for 4 consecutive years by Asia Asset Management,
- Named Best Employee Engagement Consultancy and Best Corporate Wellness Provider by Human Resources Online.
- Great Package and Recognition Programs.
- Energetic & flexible environment surrounded by supportive colleagues.

**Client Relationship Manager, Global Benefits Management (GBM)**

**What can you expect?**
- This position sits in the GBM team where you will build excellent relationships with your assigned portfolio of globally or regionally appointed corporate clients, and deliver service within / exceeding clients’ expectations.

**We will count on you to**:

- Plan and execute overall client strategy to ensure client retention and revenue growth of your assigned clients portfolio.
- Understand your clients’ global guiding principles, business profile, risk exposures, requirements, expectations and to provide appropriate advice / recommendations on their insurance program and flexible benefits program.
- Present benchmarking data, claims analysis and provides relevant market trends / insights to clients as part of the renewal process.
- Adhere to peer review process to ensure high standard and accuracy of deliverables to clients.
- Manage the renewal process with clients seamlessly. Ensure all activities are in compliance with regulations and internal procedures, and the necessary documents are collected and placed with insurers.
- Check policy contracts, endorsements, invoices to ensure accuracy.
- Ensure prompt internal financial reporting and payment collection of insurance premium and / or fees from clients.
- Update global benefits systems to provide accurate information for your global / regional clients in a timely manner.
- Maintain collaborative relationships with colleagues from global, regional and local support teams working through tasks / requests / issues and ultimately providing value-add deliverables to clients.
- Identify opportunity to up
- and cross-sell inter-department services that fulfill and/or add value to clients.
- Undertake any ad hoc duties / tasks that may be assigned.

**What you need to have**:

- Bachelor’s Degree with at least 5 years of working experience in employee benefits within the broking/insurance industry.
- Strong domain knowledge, and client management experience in health and benefits consulting.
- Good communication and presentation skills.
- Analytical, critical thinking, good interpersonal and problem solving skills.
- Global mindset with experience in working with a team environment across borders.
- MAS qualification is required for this role.
- General knowledge in employee benefit underwriting, health care management, flexible benefits and alternative funding would be a plus
- Proficient with MS Office (Outlook, Word, PowerPoint and Excel)

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