Onboarding and Operations Manager

4 days ago

Bukit Merah, Singapore Hewlett Packard Full time

**What a Onboarding and Operations Manager [Renew Solutions Organization] does in HP**:

- Responsible for overseeing day to day operations performance in accordance with HP contractual requirements, managing monthly, quarterly and annual business performance reviews, conducting on-site process audits and driving continuous process improvements.
- Manages multiple refurbishments outsource partners, ensuring performance meets HP contractual expectations.
- Leads a broad range of complex reverse supply chain processes, such as inventory analysis and planning, demand planning, and sales and operations planning (SOP).
- Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
- Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients.
- Independently executes complex demand and supply matching activities, connecting planning to execution, and identifying issues and their impact.
- Leads cross-functional teams to maintain and enhance the current business processes.
- Defines and reviews performance metrics on a regular basis, identifying opportunities for improvement actions to address.
- Contributes to priority projects by adding creative insights and developing recommendations.
- Communicates requirements and guidelines to the regional and global business unit planning teams.
- Mentors junior-level staff and establishes guidelines for the mentorship programs.
- Typically interacts with Sr. Management.
- Manages quantitative and qualitative business models and analyses to support proactive supply chain operation activities & priority projects.

**Education and Experience Required**
- First level university degree or equivalent experience; advanced university degree preferred.
- Typically 6-10 years of experience in a supply chain function.
- Experience in more than one supply chain function, including partner management.

**Knowledge and Skills Required**
- Excellent understandings of post sales processes, returns and refurbishment.
- Identifies cutting edge analytical tools, models and methods for making key business decisions
- Excellent communication and influencing skills; mastery in English and local language.
- Excellent internal and external relationship management skills
- Extensive knowledge and understanding of how to analyze business problems using Advanced Microsoft Office skills (Excel, PowerPoint, etc.), statistical analysis, and financial modeling
- Very Strong project management skills, with capability to manage cross functional teams
- Strong business acumen and technical knowledge within area of responsibility
- Very strong understanding of HP's overall supply chain strategy
- Excellent understanding of Material Requirements Planning (MRP), ATP and master scheduling
- Strong knowledge of SAP
- Thorough knowledge of inventory modeling and analysis
- Strong leadership skills including team-building and conflict resolution and management

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision - to create technology that makes life better for everyone, everywhere.

HP is a Human Capital Partner - we commit to human capital development and adopting progressive workplace practices globally.

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