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Operations and Customer Servicing Intern

2 weeks ago

Singapore CLEANCREW PTE. LTD. Full time

**About Us**:
CleanCrew is an innovative on-demand laundry platform designed to provide premium laundry care with a quick turnaround of 48 hours. We aim to simplify laundry services for individuals and businesses while maintaining exceptional quality and customer satisfaction. Join our team and be part of a fast-growing startup that values creativity, efficiency, and customer-first solutions.

**Role Overview**:
We are seeking a proactive and detail-oriented Operations and Customer Servicing Intern to support the daily operations and ensure a seamless customer experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is eager to learn about operational logistics and customer relationship management.

**Responsibilities**:
**1. Customer Servicing**:

- Respond to and manage customer queries and orders via WhatsApp Business in a timely and professional manner.Build strong customer relationships through effective communication and problem-solving.
- **2. Operational Management**:

- Plan, track, manage, and coordinate daily delivery routes and the movement of orders across locations to ensure prompt delivery.
- Record daily customer orders and oversee the end-to-end process, including payment collection and order schedulingHandle ad-hoc tasks to meet daily operational and logístical needs.
- **3. Strategy and Reporting**:

- Prepare necessary data and financial reports (e.g., End-of-Month tracking reports) to support business operations.Develop and implement strategies to enhance customer servicing channels and improve efficiency over time.

**Requirements**:

- Strong communication and interpersonal skills.
- Excellent organisational and time-management abilities.
- Proficiency in Microsoft Excel, Google Sheets, or similar tools.
- Ability to adapt to a fast-paced environment and handle multiple tasks simultaneously.
- Attention to detail and a problem-solving mindset.Prior experience in customer service, logistics, or operations (preferred but not mandatory).

**What You’ll Gain**:

- Hands-on, on-the-ground experience in operational logistics and customer service management.
- Opportunities to strategise and implement efficiency improvements in a startup environment.
- Exposure to the inner workings of a tech-enabled, on-demand service platform.Mentorship and guidance from experienced professionals.

**Key Performance Indicators (KPIs)**:

- Average response time to customer queries
- Customer satisfaction levels
- Successful, on-time delivery rate for all orders - commercial and personalAccuracy and timeliness of data and financial reporting

**How to Apply**:
Join us in transforming the laundry industry with innovation and excellent service