Senior Associate, Client

2 weeks ago

Singapore THE BANK OF NEW YORK MELLON Full time

We’re seeking a future team member for the role of Senior Associate to join our Client Activation team. This role is located in Singapore - Hybrid.

The Transition Management Group (TMG) manages the coordination of client account opening documentation, technical implementation / reporting, and hand-off to client coverage teams. From inception to go-live, TMG supports the Liquidity Services, Segregation and Securities Finance business - focusing on its clients to meet agreed deliverables, along with championing the client experience.

In this role, you’ll make an impact in the following ways:

- Under mínimal direction, onboards clients into the system, opens and closes accounts and handles transitions and conversions to the system.
- Serves as an advisor to clients as they onboard/transition/convert to/from organization products and solutions.
- Obtains and reviews the appropriate documentation and reference data and ensures regulatory aspects of AML and KYC are completed prior to opening accounts.
- Ensures all SLAs are met. Prepares clients for entering new accounts by explaining and articulating the level of documentation required, regulations, complexities in the market and market expectations.
- Works directly with clients to open new accounts once due diligence on KYC and AML has been completed and works with client and internal parties around asset events.
- Works directly with clients to access documentation requirements and reference data. May be responsible for onsite client support and training to assist with documentation, quality review and submission of documents.
- Review documents and coordinate with all internal support groups, business managers, and external parties to ensure documents meet certain compliance requirements.
- Leads project management activities for onboarding/transitions/conversions such as reporting, planning, issue / risk tracking, scheduling, effort estimation, day-to-day tracking, and other project documentation preparation.
- Ensures client receives all necessary training or conducts the training him/herself.
- Identifies significant gaps or quality issues in transition processes and makes recommendations for improvement.
- Maintains a book of clients and ensure that client activity on an account is maintained once an account is opened.
- Ensures onboarding/transition/conversion activities meet all compliance, legal and regulatory requirements.
- May facilitate legal negotiation or document review. Participate in UAT, on boarding and fault resolution.
- Responsible for overall success of moderately-sized or complex transitions, ensuring client satisfaction through the monitoring of project quality and efficiency and management of the direct client experience.
- Acts as a Team Lead and provides guidance to less experienced colleagues.
- Suggests process improvements based on post-mortem transition analysis.
- Responsible for complex, mature and/or global clients or more complex platforms. Contributes to the achievement of team and area objectives.

To be successful in this role, we’re seeking the following:

- 5-7 years total work experience in transition management and/or project management preferred.
- Bachelor’s degree or the equivalent combination of education and experience in business management or related field is required
- Other language skills are a plus to support the client segments (eg. Korean, Japanese)

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