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#sgunitedjobs Desktop Support Engineer(Entry Level)

2 weeks ago

Changi, Singapore INFINITE COMPUTER SOLUTIONS PTE LTD Full time

**Roles & Responsibilities**

**Job Role: Deskside Engineer**

No. of Positions: 15

Work Location **:Hospitals(TTSH)**

**Description**:
Provides onsite support to users with good customer satisfaction for main and off-site;
- Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure;
- Helps to maintain or improve the overall image of the support team;
- Level 1 & 2 level trouble shoot and problem resolutions;
- Provide technical and operation support;
- Work to reach service level target;
- Break/fix for patches, software distribution and preventive maintenance;
- Managed the media and documentation related to the equipment supported;
- Scanning and Software Distribution Agent installation and reinstatement of agent as needed during transition, wall to wall and steady state activities;
- Install the inventory scanning agent upon any new asset;
- Deployment/cloning/Hardware change that needs reinstallation of the agent. (Agents and instructions will be provided by customer);
- Reinstate inventory scanning agent on the PCs/laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning;Provide the listing of any disposed assets from the environment to asset administrator for updating the asset repository
- Support IMACs each IMAC is treated as a case;
- Provide break fix to software distribution patches where customer will provide the instructions;
- Provide onsite assistance for client events (e.g. HFL ).

**Requirement**

0 - 6 months expeince in Desktop troubleshooting, IT suuport

Diploma/Nitec/Higher Nitec in IT or related field.

EA License No. - 14C6941

INFINITE COMPUTER SOLUTIONS PTE LTD

Infinite Computer Solutions is a global service provider of Application Management, Infrastructure Management, Product Engineering and Mobility and Messaging Products and Solutions, with focus on Telecom, Energy & Utilities, Media & Content, Healthcare and Banking & Finance industries. Our strength stems from the alignment with client business objectives, even as we engage with clients across multiple engagement models to align better with your business needs. With a global headcount of around 5000 professionals and offices spread across India, US, UK, China, Malaysia, Singapore and Hong Kong which includes delivery centers in the US at Maryland, Illinois and Tennessee and in India at Bangalore, Delhi, Hyderabad and Chennai, key resources are always there when our customers need them.

**Infinite Computer Solutions Pte. Ltd. (“Company” or “Infinite”) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind**: Infinite is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Infinite are based on business needs, job requirements and individual qualifications, without any partiality towards the race, color, gender, religion or belief, nationality, social or ethnic origin, age (described under the purview of law), differently abled, sexual orientation, gender identity and/or expression, marital status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Infinite will not tolerate discrimination or harassment based on any of the above, while hiring or during employment.