Wintel Engineer

**Responsibilities**:

- Infrastructure Management: Managing and maintaining Windows servers, workstations, and Intel-based hardware components such as CPUs, motherboards, and network adapters.
- Team Leadership: Leading a team of WINTEL Engineers, including system administrators and engineers, to ensure the smooth operation of Windows-based systems and hardware.
- Technical Expertise: Demonstrating expertise in Windows operating systems, including Windows Server and Windows Desktop, as well as Intel architecture, to troubleshoot issues and provide guidance.
- Security and Compliance: Ensuring that Windows-based systems and Intel hardware adhere to security best practices and compliance requirements, including patch management and vulnerability assessments.
- Capacity Planning: Assessing and planning for the scalability and performance of Windows-based systems and Intel hardware to meet organizational needs.
- Vendor Management: Collaborating with hardware and software vendors to procure and maintain Windows-compatible hardware and software solutions.
- Technical Support: Providing technical support to end-users and resolving escalated technical issues related to Windows and Intel-based systems.
- Documentation: Maintaining documentation of configurations, procedures, and policies related to Windows and Intel infrastructure.
- Upgrades and Migrations: Planning and executing upgrades, migrations, and hardware refresh cycles to ensure systems remain up-to-date and efficient.
- Disaster Recovery: Developing and implementing disaster recovery plans and backup strategies for Windows-based systems and Intel hardware.
- Troubleshooting: Diagnosing and resolving complex technical issues related to Windows and Intel hardware and providing guidance to team members.
- Performance Optimization: Optimizing the performance of Windows-based servers and workstations and Intel hardware through tuning and monitoring.
- Training and Development: Mentoring and training team members to enhance their skills and knowledge in Windows and Intel technologies.
- Adherence to ITIL/ITSM Practices: Following ITIL (Information Technology Infrastructure Library) or ITSM (IT Service Management) best practices for IT service delivery and support.