Junior Triage Specialist

2 weeks ago

Singapore Applied Value Technologies Full time

**Location**:Singapore (Remote)

**Salary**: 40,000 SGD - 45,000 SGD + 10% Performance Bonus (DOE & Geographic Location)
- This position is remote and not eligible for relocations. All positions must reside within the country listed within this job description.

**About the Role**:
Applied Value Technologies is seeking a **Jr Triage Specialist** **to assist in the delivery of our mission

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the **A**pplication Support** team** is uniquely positioned to propel this work to the next level as the customer's needs act as the guiding compass, not the technology's limitations

**About You**:
**We are looking for someone to**:

- Provide efficient support on product and integration issues, and ticket triaging.
- Follow detailed processes and workflows to support engineering teams.
- Support service Request Management.
- Support content creation, content update, and knowledge management.
- Solve basic admin, and configuration issues in SFDC.
- Rapidly diagnose, investigate, and resolve or troubleshoot issues and refine them into clear, concise communication and documentation.
- Communicate effectively with engineering teams to identify solutions to recurring product issues and improve on-the-ground engagement quality with cross-functional partners.
- Effectively and concisely communicate technical resolution, workarounds, or product confusion to bug reporters and/or engineering teams.
- Efficiently and effectively execute SOPs and develop and maintain the knowledge base.

**We want someone who**:

- Is a collaborative utility player mentality (low ego) with a proactive sense of curiosity
- Actively investigates to get relevant information
- Demonstrates proactive and professional communication skills with all stakeholders and partners
- Maintains a professional, adaptable, and respectful manner
- Provides high quality service to all users

**Some stuff you need**:

- Familiarity with Salesforce - Service Cloud (some knowledge of Case Management, SOQL, LWC, read through Apex Code, Live Agents, and WhatsApp)
- Experience operating with SLAs in a client-facing role in a production support environment.

**Nice to have**:

- Bachelor's degree in computer science, Business, or a similar area
- Salesforce (Service Cloud) and Mulesoft qualified, certifications, etc.
- Experience in techno-functional Salesforce and Mulesoft integration in a hands-on support role
- Application development and ERP implementation experience.

**A little bit about us**:
**We've got you covered**:

- Competitive salary + performance bonus
- Unlimited Paid Leave Policy after 90 days
- Up to 100% Employer-paid Medical Benefits for employees and up to 85% coverage for dependents
- 100% Employer-paid Life, STD, and LTD benefits
- CPF Contributions made to all Singapore citizens and permanent residents
- 100% paid parental leave up to 16 weeks
- Up to $1200 Learning & development allowance annually
- Up to $1200 monthly Health & Wellness stipend annually
- Up to $2000 Employee referral program
- Paid holidays annually

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