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Healthcare Triage Specialist
2 weeks ago
**Job Description**:
Handle general enquiries and appointment related matters for all clinical disciplines and services
Perform administrative tasks to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre Services.
Communicates complex triage case with the relevant clinician.
Streamline the triage process and shorten the waiting time for patients requiring Emergent care or Specialist consult
Attend regular meetings with relevant stakeholders to discuss and provide feedback on triage services
Provide point of contact (Subject Matter Specialist role) for Contact Centre Staff on clinical enquiries
Collates data for outcome tracking, trending and reporting
Analyzes data to establish health priorities and interventions.
Maintains and safeguards confidentiality of patient health information.
Identify areas of improvement or participate in improvement projects
Ensure teamwork and participate in activities related to the smooth running of the department
Ensure that all tasks requiring follow-up are being carried out
Perform other duties as requested by Executive and/or Manager
**Requirements**:
Diploma in Nursing / Life Sciences or Non registrable MBBS/Overseas medical/nursing qualification
Experience in Emergency department, Ambulatory care, Care Co-ordination or telephone consultation is preferred
Proficiency to converse in English and a second language
Able to work rotating shifts
Ivy Yong Shi Mei
**Personnel EA License No.**: R2198995
**Recruit Express Pte Ltd (EA Licence No.**: 99C4599)
Not Specified