
Triage Specialist
6 days ago
Job Responsibility
- Ensure operational efficiency in the provision of Contact Centre services
- Collaborate with clinic staff members and organizational standard operating procedure. Communicate complex triage case(s) to the relevant clinicians from clinical departments to establish and update clinical triage protocols Collect and analyse data to establish health priorities and interventions
- Knowledgeable and proficient in handling general enquiries and appointments for all clinical services and disciplines
Job Requirements:
- Minimum Diploma in Biosciences, medical science and above, or from an accredited School of Nursing
- Nursing/Medical/Bioscience qualification with at least 2 years of clinical experience Knowledge and Skills Requirements
- Advanced clinical knowledge of medical diagnoses, procedures, protocols, treatments, and terminology.
- Experience and working knowledge of the various clinical specialities and sub
- specialties preferred.
- Relevant experience in Ambulatory Care and/or Emergency Department is an advantage
- Familiarity with local healthcare regulations, institutional standards of care and risk management
- Demonstrates ability to make quick decisions, based on sound critical thinking skills/guidelines by protocols
- Proficient in computer navigation and administrative skills
- Knowledge of NGEMR/EPIC clinical management system is an advantage
EA License No: 03C3254
EA Personnel No: R22104369
EA Personnel Name: Jessie Zhou
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