
Application Support
2 days ago
**Location**
- Singapore, Central Singapore**Job Type**
- Permanent**Salary**
- $4,000 - $8,000 Per Month**Date Posted**
- 5 hours agoAdditional Details
**Job ID**
- 94192**Job Views**
- 1Roles & Responsibilities
RESPONSIBILITIES
- Develop test cases and scenarios in order to pinpoint the root cause of product bugs
- Follow detailed processes and workflows in order to provide world class support to client's engineering teams
- Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to bug reporter and/or engineering teams (bug reporter can range from a peer to a VP)
- Partner with product support group specialists to identify solutions to advertising bugs and product confusion
- Work onsite from Monday through Friday
- Support a rotating on-call support schedule
MINIMUM QUALIFICATIONS
- Minimum 12 months of professional experience within customer service, on-line marketing/advertising or technical support
- Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications
- Quicker learner and adaptable to learn new products, processes, concepts, and skills
- Aptitude to support complex products
- Fluency in English
- ** **Ability to work weekends and on-call as may be required
- Knowledge of client products and technology in general and/or curiosity to learn
Tags
support
production
support
triage
specialist
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