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Guest Relations Agent

2 weeks ago

Singapore Marriott International, Inc Full time

**Job Number** 24061226

**Job Category** Rooms & Guest Services Operations

**Location** Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**JOB SUMMARY**

Work closely with the Club Manager to ensure daily operations in Club Lounge are run smoothly. Ensure all the areas in Club Lounge are covered by sufficient manpower at all times. Assist to oversee and train all Club Lounge associates to ensure consistency of service rendered to all guests'.

**JOB DUTIES AND RESPONSIBILITIES**
- Ensure all Standard Operating Procedures and Local Operating Procedures are adhered to and carried out.
- Welcome guest on arrival and assist them during their stay which includes enquiries (e.g. local attraction / dining reservation) and feedbacks.
- Log daily incidents (where applicable) in Empower GXP and be aware of any general liability issues.
- Process check-in and check-out accurately.
- Stay current with all hotel services and events.
- Monitor Club Lounge for seating availability, service, safety, and well-being of guests.
- Maintain cleanliness and condition of bar, furniture and food display counter.
- Ensure Breakfast and Cocktail period at the Club Lounge is being set up before schedule time.
- Perform opening and closing duties of Club Lounge.
- Requisition all necessary supplies, transporting supplies from storeroom to Club Lounge set-up area as required.
- Forecast additional meal requirements and communicate special requests to the kitchen.
- Complete cashier and closing reports.
- Know all hotel emergency procedures at all times.
- Cash Handling
- Process all payment methods in accordance with Accounting procedures and
policies.
- Follow property control audit standards and cash handling procedures (e.g., drops).
- Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.
- Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
- Transport bank to/from assigned workstation, following security procedures.
- Set up and organize cashier workstation with designated supplies, forms, and
resource materials; and maintain cleanliness of workstation at all times.

15. To ensure and follow established procedures and compliance as per LSOP guidelines.

16. Execute tasks as instructed by Club Lounge Managers / Supervisors.

**JOB REQUIREMENTS**
- 1-2 years of relevant working experience in Hotel's Executive Lounge.
- Full-Time position(s) available.
- Rotating shift work basis.
- Able to start work immediately or within short notice period.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.