Onsite Service Coordinator

The Opportunity:

The coordinator is responsible for carrying out basic tasks at a customer site or multiple customer sites in a region. All of which can include but are not limited to, inventory management, purchasing, shipping, receiving, chemical tracking, storeroom tracking, and even product delivery.

Reporting and customer interaction are typical of a routine nature.

Perform inventory management-related functions such as monitoring slow moving and dead stock, conducting cycle counting and yearly inventories, reporting, etc.

Increase VWR revenue by monitoring customer spending, providing daily customer service functions, and interfacing with the customer relative to inventory management.

Perform purchasing functions such as providing level 2 and 3 ESS support (B/O, DFS, or 3P Support), managing quotes, document control, filing, and records maintenance, sorting and monitoring reclaimed and recyclable material, resolving open invoices/pricing, and forecasting, etc

Responsible for all customer service related functions including but not limited to: order entry, reporting, basic cross-referencing and product conversions to VWR brand or best buy products, maintaining metrics, and cost avoidance, etc.

Perform shipping coordination activities such as shipping customer material (including hazardous materials), answering customer calls, handling routine issues, operating a hand-jack and forklift, entering relevant shipping information into the customer computer system, and maintaining inspections on safety stations and equipment.

Responsible for handling hazardous material and preparing shipping documentation and packaging requirements.
- Interface directly with customer POC, purchasing directors, facility directors, plant
- managers, etc. responsible for managing consigned, non-consigned, customer-owned,
- and 3rd party inventory onsite at the customer location.
- Utilize VWR and basic customer computer systems (ESS, Citrix, Info Access, Intranet,
- StockTracker, ChemSW, and customer-specific ERP systems as well as customer
- specific shipping systems ) in fulfillment of job duties.
- Meet goals and objectives: revenue, safety, performance, and quality.
- Create programs for enhanced service efficiencies.
- Interfacing with manufacturing reps.
- Document SPI Requests.
- Perform other duties as assigned.

Qualifications (Education/Training, Experience, and Certifications)
- Diploma or Higher required
- 3 -5 years equivalent experience in material handling/inventory replenishment or customer service
- Environmental Health Safety knowledge is a plus
- Cross-referencing and inside sales experience a plus

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

3rd party non-solicitation policy: