Onsite Service Coordinator

5 days ago

Singapore VWR SINGAPORE PTE. LTD. Full time

**Major Job Duties and Responsibilities:
- Perform inventory management-related functions such as monitoring slow moving and dead stock, conducting cycle counting and yearly inventories, reporting, etc.
- Perform purchasing functions such as providing level 2 and 3 ESS support (B/O, DFS, or 3P Support), managing quotes, document control, filing, and records maintenance, sorting and monitoring reclaimed and recyclable material, resolving open invoices/pricing, and forecasting, etc
- Responsible for all customer service related functions including but not limited to: order entry, reporting, basic cross-referencing and product conversions to VWR brand or best buy products, maintaining metrics, and cost avoidance, etc.
- Perform shipping coordination activities such as shipping customer material (including hazardous materials), answering customer calls, handling routine issues, operating a hand-jack and forklift, entering relevant shipping information into the customer computer system, and maintaining inspections on safety stations and equipment.
- Responsible for handling hazardous material and preparing shipping documentation and packaging requirements.
- Interface directly with customer POC, purchasing directors, facility directors, plant managers, etc. responsible for managing consigned, non-consigned, customer-owned, and 3rd party inventory onsite at the customer location.
- Utilize VWR and basic customer computer systems (ESS, Citrix, Info Access, Intranet, StockTracker, ChemSW, and customer-specific ERP systems as well as customer-specific shipping systems ) in fulfillment of job duties.
- Meet goals and objectives: revenue, safety, performance, and quality.
- Create programs for enhanced service efficiencies.
- Interfacing with manufacturing reps.
- Document SPI Requests.
- Perform other duties as assigned.

**Qualifications (Education/Training, Experience, and Certifications)**
- Diploma or Higher required
- 3 -5 years equivalent experience in material handling/inventory replenishment or customer service
- Environmental Health Safety knowledge is a plus
- Cross-referencing and inside sales experience a plus

**KNOWLEDGE, SKILLS, AND ABILITIES**
- Knowledge of Information Access and System ESS; intermediate computer skills including Microsoft Office with proficiency in Word and Excel
- Solid understanding and experience in either shipping, inventory, or purchasing
- Excellent Customer Service Skills; displays a professional can-do attitude
- High regard for safety, quality, and adherence to protocols, policies, and procedures
- Ability to self-manage and self-motivate; forward-thinking
- Ability to prioritize tasks, and meet deadlines
- Ability to communicate effectively with both the customer and internal contacts
- Must be able to lift 25kg maximum

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