Order Fulfilment Coordinator

1 week ago

Singapore FROSTS FOOD & BEVERAGE (PTE.) LTD. Full time

As an Order Processing Coordinator, you will be interacting directly with our customers and be the Voice of the Customer within Frosts & Quix and manage the sales order process through to shipment.

**Work location: Tuas**

**Main responsibilities**:

- Check the availability of ordered items in the system. If any items are unavailable, suggest suitable replacements to customers.
- Process orders and manage warehouse shipments for both food service and retail customers using the Microsoft Business Central system.
- Print invoices and attach them to corresponding purchase orders for accurate record-keeping.
- Review Proof of Delivery (POD) once contractors return invoices for HD orders and update the log sheet accordingly.
- Collaborate closely with the logistics team to ensure stock availability, manage weights, and coordinate delivery timings.
- Process weekly expired returns Purchase Orders (PO) from retailers in Business Central.
- Work closely with the Food Service team’s salesperson to ensure stock availability for customer orders.

Handle customer inquiries and forward any complex issues to the appropriate salesperson.

**Requirements**:

- Diploma or equivalent qualification.
- Strong command of English, with proficiency in one other language.
- Experience with Microsoft Business Central is a plus.
- Proficiency in Mandarin is an added advantage.
- Previous experience in the food industry is a bonus.
- Attention to detail and strong organizational skills.
- Excellent communication skills, both written and verbal.Ability to work collaboratively with various teams to ensure smooth order fulfilment and customer satisfaction.
- **Note: Salary will be commensurate with experience. Knowledge of the food industry will be considered an added advantage.

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