
Order Fulfilment Coordinator
2 weeks ago
Responsible in providing assistance in the order fulfilment process, which includes handling point of sales inquiries, service inquiries, order processing, shipment and delivery of orders to customers.
He/She is also responsible for engaging diverse customers and communicates with all relevant stakeholders during the order fulfilment process. Systematic and logical, he/she is required to assist customers in fulfilling orders and understand customer needs.
**KEY TASKS**:
1. Perform sales and service orders tasks
- Communicate requirements and activities to stakeholder.
- Prepare all shipping related documents, including bank documents for letter of credit (LC) negotiations.
- Input updates (sales orders, service orders, purchase orders, credit/debit notes, etc) in Company ERP (SAP) promptly.
2. Perform delivery, shipping and customer service tasks
- Execute appropriate solutions to address customer queries based on sales / service / customer management knowledge.
- Deliver logistics services that meets customer requirement.
- Coordinate field services that meets customer requirements.
- Resolve customer relationship management conflicts. Monitor lapses in delivery of services to customers.
3. Perform business admin tasks
- Perform operational policies, standards and procedures.
- Perform basic risk assessment.
- Monitor and update ageing list and account receivables.
- Update sales, inventory and account receivable reports.
- Any ad-hoc assignments assigned within reason.
**Requirements**:
- Diploma in any discipline.
- Working knowledge of Microsoft Office.
- Basic working experience with SAP ERP.
- One year or more relevant work experience.
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