Order Fulfilment Coordinator

5 days ago


Singapore FUJIFILM ASIA PACIFIC PTE. LTD. Full time

Responsible in providing assistance in the order fulfilment process, which includes handling point of sales inquiries, service inquiries, order processing, shipment and delivery of orders to customers.

He/She is also responsible for engaging diverse customers and communicates with all relevant stakeholders during the order fulfilment process. Systematic and logical, he/she is required to assist customers in fulfilling orders and understand customer needs.

**KEY TASKS**:
1. Perform sales and service orders tasks
- Communicate requirements and activities to stakeholder.
- Prepare all shipping related documents, including bank documents for letter of credit (LC) negotiations.
- Input updates (sales orders, service orders, purchase orders, credit/debit notes, etc) in Company ERP (SAP) promptly.

2. Perform delivery, shipping and customer service tasks
- Execute appropriate solutions to address customer queries based on sales / service / customer management knowledge.
- Deliver logistics services that meets customer requirement.
- Coordinate field services that meets customer requirements.
- Resolve customer relationship management conflicts. Monitor lapses in delivery of services to customers.

3. Perform business admin tasks
- Perform operational policies, standards and procedures.
- Perform basic risk assessment.
- Monitor and update ageing list and account receivables.
- Update sales, inventory and account receivable reports.
- Any ad-hoc assignments assigned within reason.

**Requirements**:

- Diploma in any discipline.
- Working knowledge of Microsoft Office.
- Basic working experience with SAP ERP.
- One year or more relevant work experience.



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