Boutique Retail Director

7 days ago

Singapore MY SCENT PTE. LTD. Full time

7 years exp

**Roles & Responsibilities**

Bespoke to the individual, prestigious Parisian Haute-Couture perfume house, Maison 21G, launches its iconic brand in Singapore through beautiful boutiques and online, allowing tailor-made creations for all and astounding quality at its core.

We are looking for an experienced Boutique Sales Director for our Luxury boutique with excellent customer service and strong sales skills. At Maison21G, you are not a salesperson, but you are a true adviser and Scent designer, creating an exclusive bespoke experience for our customers.

You will be trained by our Head of Retail to become a real scent designer within 2 weeks. You will share all the secrets of perfumery with your customers and our exclusive collection of luxurious scents. Ultimately, you will ensure that customers leave our store transformed by our experience, happier than ever

**Responsibilities**
- Greet and welcome customers. Identify their personality and their needs/ desires for scents
- Provide accurate information about the specificity of our brand (e.g. we do only bespoke perfumes, freshly made in our boutique, with natural ingredients)
- Answer customers’ questions about our products and unique services
- Cross-sell products (mainly with bespoke home candles, reed diffusers..)
- Ensure boutique’s windows, scent bar, lab, workshop table and shelves are always fully stocked and super neat
- Maintain all displays according to marketing standards and ensure replenishment
- Ensure achievement of monthly sales target and develop CRM strategies to increase customer visits
- Oversee all merchandising and display windows and organize special events with our PR and influencer team
- Participate in weekly sales meetings and monthly scent designer training

**Skills**
- Minimum 5 years of experience as a sales manager in flagship stores, in a luxury mall or department stores
- Strong sales skills, love customer interaction
- Track record of achieving sales quotas, ability to perform in a fast-paced environment
- Enthusiastic, positive, eager to learn, friendly and energetic with a genuine desire to provide outstanding service for customers and coaching for your sales team
- Excellent communication, and interpersonal skills,
- Meticulous and good sense of hygiene/ cleanliness
- Active Listening -Giving full attention to what customers are requesting
- Constant team training and coaching in partnership with the head of retail.
- High attention to details and service: we are a luxury brand
- Team spirit with peers
- Develop constructive and cooperative working relationships with other employees of Maison21g, mutual support in hard times. Report and Provide information to the head of retail.
- CRM management, customer prospection and retention
- Knowledge of inventory stocking procedures
- Flexibility to work various shifts, ability to multi-task
- Setting quantitative and qualitative KPI for your sales team

Salary range: S$4,000 - S$4,500 + monthly team bonus based on sales team target objectives. Salary can easily reach S$8,500 per month.

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