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Client Technology Product Specialist

3 weeks ago

Singapore BCD Travel Corporate Full time

**Are you ready for a challenging and exciting endeavor that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills and competencies to support the establishment and enhancement of BCD Travel's Client Technology team? If yes, you might be exactly the new team member we are looking for.**

As a Client Technology Product Support Specialist, you will have the responsibility to manage escalation process from Site Admins.

**Your responsibilities**:

- Conduct assessment, understand the request/issue and identify faulty component or parameters to be changed
- Complete incident registration with all technical information to allow escalation to suppliers
- Complete documentations of request with all technical information necessary for further investigation, and forward to 3rd level support as applicable
- Perform system administration tasks by modifying configuration of online sites for OBT, Portal, TSA and TSPM
- Test modifications done and document results
- Respect defined Service Level Agreement

**We're looking for you if your profile matches the following**:

- Degree holder in relevant discipline
- Minimum 5 years of relevant experience in the travel industry with extensive experience in process management (design, document and implement processes)
- Minimium 3 years of GDS system knowledge (Sabre, Apollo, Galileo, Amadeus, Worldspan) and OBT
- Minimum 3 years of experience as Site Admin
- Working knowledge of agent-facing travel technology tools
- Ability to lead and direct multiple projects simultaneously
- Strong prioritization and time management skills
- Good analytical thinking skills

**What we offer you**:
This is an exciting job within an international work environment. You'll be working with a great international team of colleagues. And, we offer you a salary in line with the market, training, career development, flexible hours and a dynamic work environment.

**How to apply**:
Is this your next career move? Don't wait any longer. Create a profile in our job portal on our website and upload your CV and cover letter.

**Get to know us**
- This position is not open to third-party recruiting agencies._
- LI-KC1