Client Technology Product Support Specialist

2 weeks ago

Singapore BCD Travel Full time

Are you ready for a challenging and exciting endeavor that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills and competencies to support the establishment and enhancement of BCD Travel's Client Technology team? If yes, you might be exactly the new team member we are looking for.

As a Client Technology Product Support Specialist, you will have the responsibility to manage escalation process from Site Admins.

Your responsibilities:

- Conduct assessment, understand the request/issue and identify faulty component or parameters to be changed
- Complete incident registration with all technical information to allow escalation to suppliers
- Complete documentations of request with all technical information necessary for further investigation, and forward to 3rd level support as applicable
- Perform system administration tasks by modifying configuration of online sites for OBT, Portal, TSA and TSPM
- Test modifications done and document results
- Respect defined Service Level Agreement

We're looking for you if your profile matches the following:

- Degree holder in relevant discipline
- Minimum 5 years of relevant experience in the travel industry with extensive experience in process management (design, document and implement processes)
- Minimium 3 years of GDS system knowledge (Sabre, Apollo, Galileo, Amadeus, Worldspan) and OBT
- Minimum 3 years of experience as Site Admin
- Working knowledge of agent-facing travel technology tools
- Ability to lead and direct multiple projects simultaneously
- Strong prioritization and time management skills
- Good analytical thinking skills

What we offer you:
This is an exciting job within an international work environment. You'll be working with a great international team of colleagues. And, we offer you a salary in line with the market, training, career development, flexible hours and a dynamic work environment.

How to apply:
Is this your next career move? Don't wait any longer. Create a profile in our job portal on our website and upload your CV and cover letter.

Get to know us

This position is not open to third-party recruiting agencies.

**Job Type**: Permanent

**Salary**: $4,000.00 - $6,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

  • Client Onboarding Specialist

    2 weeks ago

    Singapore FX TECHNOLOGY PTE. LTD. Full time $90,000 - $120,000 per year

    Role OverviewThe Onboarding Specialist is responsible for guiding new clients through the initial setup and integration process, ensuring a smooth and efficient transition into the company's products or services.This role involves coordinating with internal teams, providing training and resources, addressing client inquiries, and ensuring all technical and...

  • Client Onboarding Specialist

    2 weeks ago

    Singapore FX TECHNOLOGY PTE. LTD. Full time

    Roles & Responsibilities Role Overview The Onboarding Specialist is responsible for guiding new clients through the initial setup and integration process, ensuring a smooth and efficient transition into the company's products or services. This role involves coordinating with internal teams, providing training and resources, addressing client inquiries, and...

  • Client Onboarding Specialist

    6 days ago

    Singapore FX TECHNOLOGY PTE. LTD. Full time

    Role Overview The Onboarding Specialist is responsible for guiding new clients through the initial setup and integration process, ensuring a smooth and efficient transition into the company’s products or services. This role involves coordinating with internal teams, providing training and resources, addressing client inquiries, and ensuring all technical...

  • High-Performance Desktop Support Specialist

    2 weeks ago

    Singapore beBeeDesktop Support Specialist Full time

    Unlock a world of opportunities as a Desktop Engineer with our forward-thinking team Job Description: We are seeking a skilled and motivated individual to join our team as a Desktop Engineer. In this role, you will be responsible for providing desktop support to customers, addressing a range of IT topics and issues. Your primary goal will be to deliver...

  • Technology Support Specialist

    2 weeks ago

    Singapore beBeeTechnical Full time $4,000 - $6,000

    Job Title: Technology Support Specialist">The primary objective of the Technical Service Specialist is to ensure seamless operation of client software and hardware systems.">This encompasses provision of technical support for both on-site and remote setups.">Key Responsibilities:">Rendering first-level helpdesk and end-user assistance">Configuring PC/Laptop...

  • L2 Service Desk Analyst

    7 days ago

    Singapore Product and Technology Full time

    **Job no**: 521741 **Brand**: Product and Technology **Work type**: Full time **Location**: Singapore **Categories**: Information & Technology FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and...

  • Information Technology Specialist

    1 week ago

    Singapore AVASO Technology Solutions Full time

    Direct message the job poster from AVASO Technology Solutions Impactful HR Professional | Shaping the Future Workforce Through Strategic Talent Acquisition Job Opportunity: IT Support Specialist Level 2 at AVASO Technology Employment Type: Part time on Demand Experience: 2+ years Company Overview : AVASO Technology is a global leader in providing IT...

  • Production Support Specialist

    2 weeks ago

    Singapore beBeeProductionSupport Full time

    Job Title: Production Support Specialist Job Description: We are seeking a motivated and skilled individual to join our team as a Production Support Specialist. As a key member of our support team, you will be responsible for ensuring the smooth operation and maintenance of our client's banking applications. Key Responsibilities: - Perform system health...

  • IT Technology Support Specialist

    2 weeks ago

    Singapore beBeeTechnologist Full time $80,000 - $120,000

    Technology Support SpecialistThis is an opportunity for an experienced IT professional to drive the technological support for our organisation and its early-stage investments.The ideal candidate should possess a solutions-driven mindset, keeping practical implementation in mind to ensure reliable, scalable and effective IT solutions.Manage a suite of...

  • Information Technology Specialist

    6 days ago

    Singapore AVASO Technology Solutions Full time

    Direct message the job poster from AVASO Technology Solutions Impactful HR Professional | Shaping the Future Workforce Through Strategic Talent Acquisition Job Opportunity: IT Support Specialist Level 2 at AVASO Technology Employment Type: Part time on Demand Experience: 2+ years Company Overview : AVASO Technology is a global leader in providing...