Manager, Digital Optimisation

1 week ago

Singapore Nanyang Technological University Full time

Duties & Responsibilities- It involves collaborating and communicating with relevant stakeholders on change requests, testing and change management prior to rollout of new features and functionalities.-
- Updating of housing matters on NTU’s website and Student’s intranet.-
- Provide effective user support structure where users’ inquiries / issues are addressed effectively and making sure that user guide is developed and updated for HMS.- Work closely with vendors to report and troubleshoot issues.- Handling ad-hoc projects independently as and when assigned.- Lead the analysis of data to derive insights for informed decision-making.- Perform Business Process Re-engineering to optimise productivity and satisfaction.- Other related duties as assigned

Requirements- Degree and Diploma holders with relevant IT or system administration with minimum 8 years of experience- Demonstrates excellent skills in teamwork and collaboration.- Organized and able to work well under pressure and with tight deadlines.- Pro-active to engage stakeholders.- Strong knowledge of Excel functions, Excel Power Query, Pivot and SQL.- Familiar and hands-on with Robotic Process Automation software.- Proficiency in data analysis and deriving actionable insights.- Prior experiences in hostel management and/or IT support role will be an added advantage.

Hiring Institution: NTU

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