Business Process Lead

**Client Company**

The company is a global MNC in the petrochemicals, automotive and industrial lubricants sector. With more than 150 years of history, the company is known for its product quality, innovation and involvement in the competitive arena. With emphasis on customer & partner satisfaction as well as service excellence, the company continues to strive to achieve the highest standards in product innovation and serving its customers in the automotive, precision machining and lubricant sectors.

**Designation**:Business Process Lead

**Role Type**: Permanent

**Reporting To**:Chief Workforce Officer (APAC)

**Office Location**:Singapore, Central-West

**Overview**:
**Consulting experience in a large consulting firm working with clients in the manufacturing sector and on supply chain related projects is highly desired. Sustainability and ESG (environmental, social and governance) experience is a plus.
Key elements for this role also include developing strong partnerships across the APAC leadership team, aligning various agendas, and partnering different stakeholders to develop and deliver various projects to meet internal efficiency, process improvement and external objectives. There is also an additional element of setting up and aligning internal processes including Sales & Marketing, Operations, Supply Chain, Purchasing, Finance, HR, etc. with regional stakeholders with the objective of optimising efficiency levels of the organization and relevant internal and external compliance.

**Key Responsibilities**:
**1) **Project & Portfolio Management**
- Support short and long-term strategic business initiatives set by the APAC leadership team and develop relevant project portfolio for the APAC region in alignment with business, customer and people needs
- Manage and prioritise project portfolio based on criticality, benefits realization, and resource availability
- Follow-up for completion of projects in line with quality, timelines & budgets

**2) **Efficiency Projects**
- Responsible for development of efficiency metrics aligned to 5-year organisational goals in collaboration with various business process owners (Finance, Supply Chain, Purchasing, People Operations, Marketing) and country managers, and identify opportunities to optimize selling general and administrative (SG&A) expenses and operational processes.
- Set-up and oversee efficiency of workstreams, ensuring there is continuous tracking, and progress at regular intervals.
- Facilitate synergies between the organisation’s APAC and Europe HQ stakeholders to ensure project efficiency and proper deployment.

**3) **Process Mapping and Compliance**
- Collaborating closely with Business Process Owners and Internal Control to ensure the formalisation of internal process documentation and continuous improvement to achieve organisation objectives.
- Ensure aligned deployment of a quality policy and mindset within the organisation

**4) **Business Process Improvements (BPI)**
- In-charge of the BPI framework throughout APAC, partnering closely with cross-functional leadership team to drive continuous improvement, both internally and externally.
- Develop a conducive environment for innovation and technological change.

**5) **Programme Delivery**
- Co-develop and execute the organisation’s Project Governance Framework and Resource allocation; including project management office (PMO) support for end-to-end Service Delivery. Compare forecasted resource demand against resource supply and balance current resource supply against demand. Forecast future supply and determine resource options if gap exists.
- Identify resource allocation options by organising resource pools by skills or considering staff augmentation in an optimized manner (insourced vs outsourced)
- Responsible for ensuring appropriate governance forums and processes are in place for programs and projects
- Participate in the steering committee for selected projects, to ensure adequate progress level and adherence to project standards, delivery framework and reporting process

**6) **Change Enablement and Management**
- Partner key stakeholders to develop overall change management strategy and approach including providing support for training of resources to develop and executive change methodology consistently across projects and initiatives

**Requirements**:

- Minimum 7 years of working experience in Organisational Effectiveness/Development (OE or OD)
- Management Consulting background with process and organisation capability improvement is preferred
- Strong project management and business process transformation experience
- Experience in collaborating and leading/managing cross functional projects (with various departments including Supply Chain, IT, Sales & Marketing, HR and Operations etc.) is a bonus
- Possesses a business degree or a good degree with exposure to process improvement
- Experienced working with Enterprise Resource Planning (ERP) systems
- Working knowledge of MS