Director, Tb Business Process Lead

Job ID: 37093

Location: Singapore, SG

Area of interest: Transaction Banking

Job type: Regular Employee

Work style: Office Working

Opening date: 15 Aug 2025

**JOB SUMMARY**
- The Business Change Lead (Process Lead) is a pan Transaction Banking (TB) role. The TB Change and Enablement team looks after the TB business change portfolio end-to-end, ensuring successful delivery of benefits to the business and alignment with the overall strategy. Support the Business Change & Enablement team, TB in successful delivery of key TB business strategy initiatives and associated processes designs and improvements to meet business growth aspirations and risk reduction, whilst strengthening ways of working, execution, deliver outcomes, and ensure best in class capabilities are embedded into BAU.- Responsible for planning, implementing, managing value stream management (and others as assigned from time to time) aimed at optimising, monetising, and driving strategic growth. You will support and enable a comprehensive process transformation roadmap, own the end-to-end delivery, and cover all aspects of business change requirements, risk management and progress monitoring.- The role holder will bring a strategic mindset with hands-on delivery and oversight over the outcomes and must be comfortable dealing with ambiguity and building strong stakeholder relationships and communication channels across TB. Collaborating closely with Senior Executives, Business Heads, and cross-functional teams to ensure successful delivery of the programme and alignment with business objectives.**RESPONSIBILITIES**

**Programme Management**
- Design and deliver comprehensive process documentation and process transformation/simplification programmes, including but not limited to, organizational wide processes and operation model for each TB business function, assessment process gaps with gap closure actions and implementations, leading the development of a TB continuous improvement program targeted at all levels within TB and setting up of a pan-TB process maps repository.
- Design and deliver comprehensive TB process transformation/simplification programmes, including but not limited to, vision of targeted end state, discovery, and kaizen workshops, change management, facilitate cross functional collaboration, closing process impediment gaps, enable sustenance of improved process state and other continuous improvement culture change initiatives.
- Responsible for the governance of these business change programme portfolio, including ensuring requirements and timelines; detailed plans are produced and managed; tracking projects to ensure on-time delivery within scope and budget, with the flexibility and agility to change and adapt as you go.
- Provide end-to-end PMO support for the TB Business Change Process Transformation portfolio.
- Ensure good programme governance through programme / project disciplines, oversight committees and correct documentation of programme plans, approaches, and documentation (as outlined in the Bank’s Programme Governance Policy and Project Management Standards).
- Produce clear documentation such as plans, briefings, timelines, processes, stakeholder comms, or meeting notes.
- Set a consistent methodology for measuring baselines and tracking/reporting benefits, tracking of transformation/simplification programmes at key milestone level (investments, costs and benefits)
- Manage relationships with MT level business and functional stakeholders on related projects, collaborating closely with them and their teams.
- Develop effective communication strategies to coordinate between various teams while keeping cross-functional stakeholders and leaders informed on progress, challenges, and risks, and providing reporting when needed.

**Strategy and Execution**
- Support in defining the TB process improvement strategy, planning, rollout, and delivery agenda across TB in consultation with the TB MT and TB COO with a focus on process efficiency and effectiveness.
- Execute a business-aligned process improvement change plan (including KPIs to ensure the initiatives are embedded and adopted).
- Drive excellence in business enablement, through identifying and delivering business success requirements. Monitor and report on the realisation of benefits from the enablement initiatives, ensuring they meet objectives.

**Change Management**
- Accountable for delivery of business change programmes with a focus on process improvement, transformation, and simplification, ensuring appropriate programme structure, tracking, reporting and governance.
- Design and implement tools to support the TB business process transformation/simplification and enablement agenda. Ensure that TB is ready to adopt the change, with utilization of the changed processes, including training, skills, and support in place to maintain the improved state.
- Strong business engagement, working closely with business units across the organisation to ensure they are p