Head, Business Continuity

Job ID: 27311

Location: Singapore, SG

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 21 May 2025

**JOB SUMMARY**
- Head, Business Continuity & Resilience, TB support the implementation of the CIB Operational Resilience Framework. The Framework will encompass new Operational Resilience regulations, and relevant areas of Business Continuity and Operational Continuity in Resolution (“OCIR”). Responsibilities include:
- Management of operational resilience risk within Transaction Banking to implement and maintain first line risk ownership, CIB Operational Resilience requirements and Policies/Standards set by the Group Resilience team.
- Coordinate and participate in Operational Resilience squads in CIB and collaborate with stakeholders to meet resilience regulation milestones: identify vulnerabilities, set impact tolerances, prioritise improvements, and self-assessment.
- Development of Transaction Banking resilience capabilities as it applies to TB Group and ensure support to Geographies Resilience teams working closely with CIB resilience and Group resilience teams.
- Leverage capability from the Group Resilience team on design, implementation, and maintenance.
- Address critical vulnerabilities to business services across TB are appropriately prioritized in the relevant QPR.
- Coordinate with CIB Operational Resilience and other Business teams to ensure critical dependencies on operational assets are appropriately prioritized in the relevant QPR.
- Manage escalation of risks relating to Operational Resilience to TB NFRCs and/or CIB Operational Resilience as required.
- Support reporting of Operational Resilience risks and treatment actions to relevant forums regularly.

**RESPONSIBILITIES**

**Strategy**
- Responsible for effectively assessing and helping to manage the Resilience epic and its impact on Strategy, Operating Model, Risk and Controls standards and compliance with regulations, and ensure business processes are aligned with the organization’s strategic goals.
- Collaborate with Technology on futuristic digital opportunities, pre-empt disruptive forces and commercialise innovative use of technologies.
- Lead initiatives to innovate and digitize processes as well as driving collaboration and best practice sharing across the network.
- Support continual experimentation within the Client Journey to deliver outcomes that align to the strategy and product backlog.
- Partner with the Business, taking product programs from Client Journey investment decisions, into design, specification, and solution phases, securing support services from other teams. The term “Product” is used here in a generic sense to describe required capabilities. It includes capabilities that are needed to meet regulatory requirements as well as capabilities for supporting “internal clients”.
- Role model a strong, collaborative business relationship between TB delivery teams across the global footprint.
- Maintain strong lines of communication across our footprint through an effective communication process.

**Business**
- Provide feedback to CIB Conduct Control Head supporting CIB Operational Resilience, on the overall Group standards on resilience and CIB Operational Resilience Framework

**Processes**
- Review and challenge of Important/Critical business services and impact tolerance thresholds for TB. Identify strategic changes or vulnerabilities requiring remediation.
- Participate in workshops, exercises and scenario testing in the identification of vulnerabilities in resilience of operational assets impacting TB. (IT, Data, 3rd parties, people, property etc.)
- Provide view of the response, continuity, recovery plans within Transaction Banking.
- Support the design and implementation of monitoring by Group Resilience to identify changes to the risk profile of operational assets such as high criticality systems, movement of operational capability impacting TB.
- Embed group capability applicable to TB to respond and recover from natural disasters, market events, external attacks and topical situations such as elections.

**People & Talent**
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations for the team and work in collaboration with risk and control partners

**Risk Management**
- Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees in line with the banks policies.
- Work with the relevant teams to develop, design and implement control measures and monitoring plans.

**Governance**
- Ensure that material risks that are brought to stakeholders’ attention which affect business processes and critical systems and projects are monitored, managed (to minimise loss and risk), and escalated accordingly.
- Provide updates/submissions related to resilience treatment, improvement actions and moni