Head, Continuous Improvement

Head, Continuous Improvement (Hub Performance & Operational Excellence)
Join to apply for the
Head, Continuous Improvement (Hub Performance & Operational Excellence)
role at
SATS Ltd.
Head, Continuous Improvement (Hub Performance & Operational Excellence)
Join to apply for the
Head, Continuous Improvement (Hub Performance & Operational Excellence)
role at
SATS Ltd.
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About Us
Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.
Job Description
About Us
Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.
SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit
Why Join Us
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.
Key Responsibilities
This role reports to the Singapore Hub team, and looks at strengthening hub performance through continuous improvement and quality service delivery.
Role
In this role, you will lead a team and work with stakeholders to drive cost management programs and service improvement programs across all the ground handling units in Singapore. Adopting Lean Six Sigma methodology, build a culture of continuous improvement within the business, as well as to achieve productivity gains and operational excellence. You are expected to:
Design, lead, and drive the development and full implementation of group-wide continuous improvement and operational excellence programs aligned with the company's strategic objectives.
Drive process improvement initiatives across all functional areas in Singapore Hub to enhance productivity, efficiency, and quality.
Conduct regular reviews of operational processes and procedures to identify opportunities for improvement, drive growth and performance.
Conduct deep dives of defects in operations and drive performance through thorough diagnostic investigation and effective solutioning to resolve issues at root cause.
Challenge the status quo, develop, and execute strategies to improve operational efficiency and effectiveness through simplification or elimination.
Adopt a problem-solving approach with active change management
Leverage productivity metrics and performance measurements to achieve operational delivery at the highest standards, fulfilling customer satisfaction and SLAs, and ensuring adherence to company standards, industry standards, regulatory standards, and compliance requirements.
Create and implement Key Performance Indicators (KPIs) and build data dashboards to monitor, report and review operational performance, for timely informed business decisions.
Foster a culture of continuous improvement, as well as ownership of performance and processes, right down to the individuals on the ground.
Develop a skilled pool of Continuous Improvement (CI) resources across functions.
Lead and mentor cross-functional teams in the adoption of Lean, Six Sigma, and other operational excellence tools, including mentorship of Yellow Belt and Green Belt projects.
Align with local, regional and global best practices and programs, and the group's business strategies.
Be proficient in project management, able to manage multiple projects simultaneously and deliver results on time and on budget.
Key Requirements
Master / Bachelor Degree in Engineering, Science or relevant discipline
10 years of experience in a leadership position in an operations related field and/or process engineering
Proven experience in a similar role and setup, with focus on operational excellence, process improvement and change management. Knowledge of either service/processing/manufacturing/aviation industry will be advantageous
Strong knowledge and well versed in the application of Lean Management, Six Sigma, Value-Stream Mapping, Kaizen and/or other Operations Excellence tools (certified Lean Six-Sigma Black Belt or higher is highly desirable).
A team leader with proven track record in conceptualisation, devising strategies and roll-out of company-wide Operations Excellence programs.
Demonstrated excellent leadership and team management skills, preferably with experience in building up and/or developing new team.
A team player with high Initiative, demonstrated planning skills, strong data-driven analytical abilities and proven performance in operations problem-solving.
Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization (including C-suites), as well as able to build trust and strong relationship with external stakeholders.
Proven organizational and leadership skills to inspire, motivate and influence others positively to drive performance and results.
Excellent verbal and written communication skills, and presentation skills.
Proficient in analytical, statistical and data dashboarding (e.g. Power BI) tools is preferred.
Seniority level
Seniority level Director
Employment type
Employment type Full-time
Job function
Job function Other
Industries Airlines and Aviation
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