Head, Continuous Improvement

Head, Continuous Improvement (Hub Performance & Operational Excellence)

Join to apply for the Head, Continuous Improvement (Hub Performance & Operational Excellence) role at SATS Ltd.

About SATS
SATS Ltd. is headquartered in Singapore and is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines. SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, and the combined SATS and WFS network operates over 215 stations in 27 countries.

Why Join Us
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. We offer a holistic approach and commitment to fostering fulfilling careers that support career growth and meaningful contributions in the workplace.

• This role reports to the Singapore Hub team and focuses on strengthening hub performance through continuous improvement and quality service delivery.
• Lead a team and work with stakeholders to drive cost management programs and service improvement programs across all ground handling units in Singapore.
• Adopt Lean Six Sigma methodology to build a culture of continuous improvement and achieve productivity gains and operational excellence.
• Design, lead, and drive the development and full implementation of group-wide continuous improvement and operational excellence programs aligned with the company’s strategic objectives.
• Drive process improvement initiatives across all functional areas in the Singapore Hub to enhance productivity, efficiency, and quality.
• Conduct regular reviews of operational processes and procedures to identify opportunities for improvement, drive growth and performance.
• Conduct deep dives of defects in operations and drive performance through root-cause analysis and effective solutioning.
• Challenge the status quo and develop strategies to improve operational efficiency through simplification or elimination.
• Adopt a problem-solving approach with active change management.
• Leverage productivity metrics and performance measurements to achieve optimal operational delivery, customer satisfaction, SLAs, and compliance with standards.
• Create and implement KPIs and data dashboards to monitor, report, and review performance for informed decisions.
• Foster a culture of continuous improvement and ownership of performance and processes at all levels.
• Develop a skilled pool of CI resources across functions.
• Lead and mentor cross-functional teams in Lean, Six Sigma, and other operational excellence tools, including Yellow Belt and Green Belt projects.
• Align with local, regional and global best practices and the group’s business strategies.
• Be proficient in project management, capable of managing multiple projects simultaneously and delivering on time and on budget.

• Master / Bachelor Degree in Engineering, Science or relevant discipline
• 10 years of experience in a leadership position in an operations related field and/or process engineering
• Proven experience in a similar role with focus on operational excellence, process improvement and change management. Knowledge of service/processing/manufacturing/aviation is advantageous
• Strong knowledge of Lean Management, Six Sigma, Value-Stream Mapping, Kaizen and/or other Operations Excellence tools (certified Lean Six-Sigma Black Belt or higher is highly desirable)
• Proven track record in conceptualisation, devising strategies and roll-out of company-wide Operations Excellence programs
• Demonstrated leadership and team management skills, with experience building or developing new teams
• Strong initiative, planning skills, data-driven analytical abilities and proven problem-solving performance
• Ability to interact across functional teams and at multiple levels (including C-suites) and build trust with external stakeholders
• Excellent verbal and written communication and presentation skills
• Proficiency in analytical, statistical and data dashboarding tools (e.g., Power BI) is preferred

• Director

• Full-time

• Other

• Airlines and Aviation

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