Head, Continuous Improvement

Job Title: Head, Continuous Improvement (Hub Performance & Operational Excellence Department)
- Job Location: Singapore

**About Us**:
SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.
- Job Description:
**About Us**:
Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

**Why Join Us**:
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

**Key Responsibilities**:
This role reports to the Singapore Hub team, and looks at strengthening hub performance through continuous improvement and quality service delivery.

In this role, you will lead a team and work with stakeholders to drive cost management programs and service improvement programs across all the ground handling units in Singapore. Adopting Lean Six Sigma methodology, build a culture of continuous improvement within the business, as well as to achieve productivity gains and operational excellence. You are expected to:

- Design, lead, and drive the development and full implementation of group-wide continuous improvement and operational excellence programs aligned with the company’s strategic objectives.
- Drive process improvement initiatives across all functional areas in Singapore Hub to enhance productivity, efficiency, and quality.
- Conduct regular reviews of operational processes and procedures to identify opportunities for improvement, drive growth and performance.
- Conduct deep dives of defects in operations and drive performance through thorough diagnostic investigation and effective solutioning to resolve issues at root cause.
- Challenge the status quo, develop, and execute strategies to improve operational efficiency and effectiveness through simplification or elimination.
- Adopt a problem-solving approach with active change management
- Leverage productivity metrics and performance measurements to achieve operational delivery at the highest standards, fulfilling customer satisfaction and SLAs, and ensuring adherence to company standards, industry standards, regulatory standards, and compliance requirements.
- Create and implement Key Performance Indicators (KPIs) and build data dashboards to monitor, report and review operational performance, for timely informed business decisions.
- Foster a culture of continuous improvement, as well as ownership of performance and processes, right down to the individuals on the ground.
- Develop a skilled pool of Continuous Improvement (CI) resources across functions.
- Lead and mentor cross-functional teams in the adoption of Lean, Six Sigma, and other operational excellence tools, including mentorship of Yellow Belt and Green Belt projects.
- Align with local, regional and global best practices and programs, and the group’s business strategies.
- Be proficient in project management, able to manage multiple projects simultaneously and deliver results on time and on budget.

**Key Requirements**:

- Master / Bachelor Degree in Engineering, Science or relevant discipline
- 10 years of experience in a leadership position in an operations related field and/or process engineering
- Proven experience in a similar role and setup, with focus on operational excellence, process improvement and change management. Knowledge of either service/processing/manufacturing/aviation industry will be advantageous
- A team leader with proven track record in conceptualisation, devising strategies and roll-out of company-wide Operations Excellence programs.
- Demonstrated excellent leadership and team management skills, preferably with experience in building up and/or developing new team.
- A team player