Hotel Director of Operations

2 weeks ago

Singapore PARADOX CLARKE QUAY PTE. LTD. Full time

Function as the strategic business leader of property operations and oversees the hotel operations. Director of Operations is accountable for all operations department within a hotel which includes Front Office, Housekeeping, Security, Engineering. As a member of the Executive Committee, he/she is required to develop and implement property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the company’s target customers and property employees and ensures profitability and sustainability of the business.

The main responsibilities and tasks of this position are listed as, but not limited to the following:

- Develop and implement property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the target customers, employees and ensure profitability and sustainability of the business
- Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
- Reviews financial reports and statements to determine how operations are performing against budget.
- Works with direct reports to determine areas of concern and establish ways to improve the department’s financial performance.
- Coaches and supports operations team to effectively manage occupancy & rate, labour cost, and controllable expenses.
- Makes and executes key decisions to keep property moving towards achievement of goals.
- Ensures brand initiatives are implemented and communicates follow-up actions to team as necessary.
- Tour the hotel on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
- Conducts annual performance appraisals with direct reports according to Standard Operating Procedures
- Fosters employee commitment to provide excellent service, participating in meetings and models desired service performance in all interactions with guests and employees.
- Develop, recommend, and advise the General Manager on any areas of improvements in processes and strategies for operations in the Hotel.
- Be proactive and resourceful in the analysis of trends and changing needs and expectations of guests in terms of accommodations, services, and facilities.
- Ensure that all staff compliments the efforts to achieve ARR and occupancy goals with proper, sound yield management of room inventory.
- To perform any other duties that may be assigned by the management.

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