hotel operations executive director

7 days ago

Singapore beBeeHospitality Full time $80,000 - $120,000
Hotel Operations Director Job

We are seeking a highly skilled and experienced Hotel Operations Director to join our team. The successful candidate will be responsible for overseeing the day-to-day activities of the hotel, ensuring efficient operations and exceptional guest experiences.

This is a key leadership role that requires strong leadership skills, attention to detail, and excellent communication skills to manage hotel staff and maintain high levels of customer satisfaction.

  • Key Responsibilities:
  • Staff Management: Manage hotel staff and departments (front office, housekeeping, food and beverage, etc.) to ensure seamless operations.
  • Customer Service: Maintain high standards of customer service by addressing guest concerns and providing solutions.
  • Financial Management: Monitor budgets, costs, and financial performance to optimize hotel efficiency.
  • Policy Implementation: Implement hotel policies and procedures to ensure compliance with industry standards.
  • Safety and Security: Ensure safety, security, and quality standards are met by implementing effective measures.
  • Guest Relations: Handle guest complaints and resolve issues in a timely and professional manner.
  • Events Coordination: Coordinate events and conferences to meet guest expectations.
  • Performance Analysis: Analyze performance metrics and implement improvements to enhance hotel operations.

This role requires strong leadership skills, attention to detail, and excellent communication skills to manage hotel staff and maintain high levels of customer satisfaction.

Essential Qualifications:
  • Leadership Skills: Ability to lead and motivate hotel staff to achieve operational excellence.
  • Communication Skills: Excellent verbal and written communication skills to effectively interact with guests and staff.
  • Analytical Skills: Strong analytical skills to analyze performance metrics and make data-driven decisions.

A bachelor's degree in Hospitality, Business Administration, or a related field is required. A minimum of 5 years of experience in hotel operations management is preferred.

Benefits:
  • Competitive Salary: A competitive salary based on industry standards.
  • Benefits Package: A comprehensive benefits package including health insurance, retirement plan, and paid time off.

We offer a dynamic work environment with opportunities for growth and development. If you are a motivated and results-driven individual, we encourage you to apply for this exciting opportunity.

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